Azure - East US 2 (Virginia): INC0110250
Incident
Report for Snowflake
Postmortem
Snowflake Engineering has completed the postmortem of this service incident. A detailed Root Cause Analysis (RCA) is available on the Snowflake Community site: https://community.snowflake.com/s/article/INC0110250
Resolved
Current status: We've implemented the fix for this issue and monitored the environment to confirm that service was restored. If you experience additional issues or have questions, please open a support case via Snowflake Community.
Customer experience: Customers hosted in the specified regions experienced difficulty accessing or using Snowflake services and features via the Snowflake classic web interface and Snowsight. API connectivity to Snowflake remained unaffected.
Incident start time: 00:51 UTC June 18, 2024
Incident end time: 03:17 UTC June 18, 2024
Preliminary root cause: Initial investigation suggests that multiple Snowsight application services became unavailable.
A root cause analysis (RCA) document will be published within seven business days.
Customer experience: Customers hosted in the specified regions experienced difficulty accessing or using Snowflake services and features via the Snowflake classic web interface and Snowsight. API connectivity to Snowflake remained unaffected.
Incident start time: 00:51 UTC June 18, 2024
Incident end time: 03:17 UTC June 18, 2024
Preliminary root cause: Initial investigation suggests that multiple Snowsight application services became unavailable.
A root cause analysis (RCA) document will be published within seven business days.
Update
Current status: We're continuing to investigate the issue with Snowflake Data Cloud. We'll provide another update within 2 hours.
Customer experience: Customers hosted in the specified regions may experience difficulty accessing or using Snowflake services and features via the Snowflake classic web interface and Snowsight. API connectivity to Snowflake remains unaffected.
Incident start time: 00:51 UTC June 18, 2024
Customer experience: Customers hosted in the specified regions may experience difficulty accessing or using Snowflake services and features via the Snowflake classic web interface and Snowsight. API connectivity to Snowflake remains unaffected.
Incident start time: 00:51 UTC June 18, 2024
Investigating
Current status: We're investigating an issue with Snowflake Data Cloud. We'll provide an update within 60 minutes.
Customer experience: Customers hosted in the specified regions may be unable to access or use Snowflake services and features using Snowsight.
Incident start time: 00:51 UTC June 18, 2024
Customer experience: Customers hosted in the specified regions may be unable to access or use Snowflake services and features using Snowsight.
Incident start time: 00:51 UTC June 18, 2024
This incident affected: Azure - East US 2 (Virginia) (Applications).