INC0119798
Incident
Report for Snowflake
Postmortem
Snowflake Engineering has completed the postmortem of this service incident. A detailed Root Cause Analysis (RCA) is available on the Snowflake Community site:
https://community.snowflake.com/s/article/INC0119798
Resolved
Current status: We've implemented the fix for this issue and monitored the environment to confirm that service was restored. If you experience additional issues or have questions, please open a support case via Snowflake Community.
Customer experience: Customers hosted in the specified regions may have been unable to access or use Snowflake services and features using Snowsight.
Incident start time: 19:23 UTC November 04, 2024
Incident end time: 20:10 UTC November 04, 2024
Preliminary root cause: We identified a recent network configuration change that resulted in an increase in connectivity failures. We reverted the configuration change to restore service.
A root cause analysis (RCA) document will be published within seven business days.
Customer experience: Customers hosted in the specified regions may have been unable to access or use Snowflake services and features using Snowsight.
Incident start time: 19:23 UTC November 04, 2024
Incident end time: 20:10 UTC November 04, 2024
Preliminary root cause: We identified a recent network configuration change that resulted in an increase in connectivity failures. We reverted the configuration change to restore service.
A root cause analysis (RCA) document will be published within seven business days.
Monitoring
Current status: We've implemented the fix for this issue, and we'll continue to monitor the environment until we're confident all services are functioning properly.
Customer experience: Customers hosted in the specified regions may have been unable to access or use Snowflake services and features using Snowsight.
Incident start time: 19:23 UTC November 04, 2024
Incident end time: 20:11 UTC November 04, 2024
Preliminary root cause: We identified a recent network configuration change that resulted in an increase in connectivity failures. We reverted the configuration change to restore service.
Customer experience: Customers hosted in the specified regions may have been unable to access or use Snowflake services and features using Snowsight.
Incident start time: 19:23 UTC November 04, 2024
Incident end time: 20:11 UTC November 04, 2024
Preliminary root cause: We identified a recent network configuration change that resulted in an increase in connectivity failures. We reverted the configuration change to restore service.
Investigating
Current status: We're investigating an issue with Snowflake Data Cloud. We'll provide an update within 60 minutes.
Customer experience: Customers hosted in the specified regions may be unable to access or use Snowflake services and features using Snowsight.
Customer experience: Customers hosted in the specified regions may be unable to access or use Snowflake services and features using Snowsight.
This incident affected: AWS - Canada (Central) (Snowsight), AWS - Europe (London) (Snowsight), AWS - Asia Pacific (Mumbai) (Snowsight), AWS - Asia Pacific (Tokyo) (Snowsight), and AWS - Asia Pacific (Jakarta) (Snowsight).