INC0128777
Incident
Report for Snowflake
Postmortem
Snowflake Engineering has completed the postmortem of this service incident. A detailed Root Cause Analysis (RCA) is available on the Snowflake Community site:
https://community.snowflake.com/s/article/INC0128777
Resolved
Current status: We've coordinated with our third-party service provider to implement the fix for this issue, and we've monitored the environment to confirm that service was restored. If you experience additional issues or have questions, please open a support case via Snowflake Community.
Customer experience: Customers hosted in the specified regions may have experienced delays while attempting to execute queries. Affected customers might have encountered query failures.
Incident start time: 21:30 UTC March 14, 2025
Incident end time: 22:40 UTC March 14, 2025
Preliminary root cause: A third-party service provider experienced a connectivity issue, which caused a delay with warehouse resume.
A root cause analysis (RCA) document will be published within ten business days.
Customer experience: Customers hosted in the specified regions may have experienced delays while attempting to execute queries. Affected customers might have encountered query failures.
Incident start time: 21:30 UTC March 14, 2025
Incident end time: 22:40 UTC March 14, 2025
Preliminary root cause: A third-party service provider experienced a connectivity issue, which caused a delay with warehouse resume.
A root cause analysis (RCA) document will be published within ten business days.
Monitoring
Current status: We've coordinated with our third-party service provider to implement the fix for this issue, and we'll continue to monitor the environment until we're confident all services are functioning properly.
Customer experience: Customers hosted in the specified regions may have experienced delays while attempting to execute queries. Affected customers might have encountered query failures.
Incident start time: 21:30 UTC March 14, 2025
Incident end time: 22:40 UTC March 14, 2025
Preliminary root cause: A third-party service provider experienced a connectivity issue, which caused a delay with warehouse resume.
Customer experience: Customers hosted in the specified regions may have experienced delays while attempting to execute queries. Affected customers might have encountered query failures.
Incident start time: 21:30 UTC March 14, 2025
Incident end time: 22:40 UTC March 14, 2025
Preliminary root cause: A third-party service provider experienced a connectivity issue, which caused a delay with warehouse resume.
Investigating
Current status: We're investigating an issue with Snowflake Data Cloud. We'll provide an update within 60 minutes.
Customer experience: Customers hosted in the specified regions may experience delays while attempting to execute queries. Affected customers may encounter query failures.
Incident start time: 21:30 UTC March 14, 2025
Customer experience: Customers hosted in the specified regions may experience delays while attempting to execute queries. Affected customers may encounter query failures.
Incident start time: 21:30 UTC March 14, 2025
This incident affected: AWS - Europe (Ireland) (Snowflake Data Warehouse (Database)) and AWS - South America (São Paulo) (Snowflake Data Warehouse (Database)).