2 Deployments Affected: MI-20220316-2
Incident
Report for Snowflake
Postmortem
Dear Customer,
Snowflake Engineering has completed the postmortem of this major incident. A detailed Root Cause Analysis is made available on the Snowflake Community site.
https://community.snowflake.com/s/article/MI-20220316-2
We apologize for the major incident and the impact on your applications.
If you have any questions or difficulty accessing the Snowflake community site, please send feedback by submitting a support case or calling Snowflake Technical Support.
Thank you,
Snowflake Support
Resolved
Current status: We've implemented the fix for this issue and monitored the environment to confirm that service was restored. If you experience additional issues or have questions, please open a support case via Snowflake Community.
Customer experience: A subset of customers hosted in the specified regions may have experienced delays or failures for queries that were executed between approximately 10:25 PT and 10:35 PT.
Incident start time: 10:30 PT March 16, 2022
Incident end time: 11:00 PT March 16, 2022
A root cause analysis (RCA) document will be published within seven business days.
Customer experience: A subset of customers hosted in the specified regions may have experienced delays or failures for queries that were executed between approximately 10:25 PT and 10:35 PT.
Incident start time: 10:30 PT March 16, 2022
Incident end time: 11:00 PT March 16, 2022
A root cause analysis (RCA) document will be published within seven business days.
Monitoring
Current status: We've implemented the fix for this issue, and we'll continue to monitor the environment until we're confident all services are functioning properly.
Customer experience: A subset of customers hosted in the specified regions may have experienced delays or failures for queries that were executed between approximately 10:25 PT and 10:35 PT.
Incident start time: 10:30 PT March 16, 2022
Incident end time: 11:00 PT March 16, 2022
Customer experience: A subset of customers hosted in the specified regions may have experienced delays or failures for queries that were executed between approximately 10:25 PT and 10:35 PT.
Incident start time: 10:30 PT March 16, 2022
Incident end time: 11:00 PT March 16, 2022
Update
Current status: We've confirmed that this issue impacts service, and we're continuing to investigate to determine the source of the issue. We'll provide another update within 60 minutes.
Customer experience: Customers hosted in the specified regions may experience delays while attempting to execute queries. Affected customers may encounter query failures.
Incident start time: 10:30 PT March 16, 2022
Customer experience: Customers hosted in the specified regions may experience delays while attempting to execute queries. Affected customers may encounter query failures.
Incident start time: 10:30 PT March 16, 2022
Update
Current status: We're continuing to investigate the issue with Snowflake Data Warehouse (Database). We'll provide another update within 60 minutes.
Customer experience: Customers hosted in the specified regions may experience delays while attempting to execute queries. Affected customers may encounter query failures.
Incident start time: 10:30 PT March 16, 2022
Customer experience: Customers hosted in the specified regions may experience delays while attempting to execute queries. Affected customers may encounter query failures.
Incident start time: 10:30 PT March 16, 2022
Investigating
Current status: We're investigating a potential issue with Snowflake Data Warehouse (Database). We'll provide an update within 60 minutes or remove this message if we determine that there is no service issue.
Customer experience: Customers hosted in the specified regions may experience delays while attempting to execute queries. Affected customers may encounter query failures.
Incident start time: 10:30 PT March 16, 2022
Customer experience: Customers hosted in the specified regions may experience delays while attempting to execute queries. Affected customers may encounter query failures.
Incident start time: 10:30 PT March 16, 2022
This incident affected: AWS - US East (N. Virginia) (Snowflake Data Warehouse (Database)) and AWS - US West (Oregon) (Snowflake Data Warehouse (Database)).