2 Deployments Affected: INC0072726
Incident
Report for Snowflake
Postmortem
Snowflake Engineering has completed the postmortem of this service incident. A detailed Root Cause Analysis (RCA) is available on the Snowflake Community site:
https://community.snowflake.com/s/article/INC0072726
Resolved
Current status: We've implemented the fix for this issue and monitored the environment to confirm that service was restored. If you experience additional issues or have questions, please open a support case via Snowflake Community.
Customer experience: A subset of customers hosted in the specified regions may have experienced delays while attempting to execute queries dependent on the metadata layer.
Incident start time: 20:00 UTC November 29, 2022
Incident end time: 06:04 UTC November 30, 2022
A root cause analysis (RCA) document will be published within seven business days.
Customer experience: A subset of customers hosted in the specified regions may have experienced delays while attempting to execute queries dependent on the metadata layer.
Incident start time: 20:00 UTC November 29, 2022
Incident end time: 06:04 UTC November 30, 2022
A root cause analysis (RCA) document will be published within seven business days.
Identified
Current status: We've identified the source of the issue, and we're developing and implementing a fix to restore service. We'll provide another update within 60 minutes.
Customer experience: A subset of customers hosted in the specified regions may experience delays while attempting to execute queries dependent on the metadata layer.
Incident start time: 20:00 UTC November 29, 2022
Customer experience: A subset of customers hosted in the specified regions may experience delays while attempting to execute queries dependent on the metadata layer.
Incident start time: 20:00 UTC November 29, 2022
Update
Current status: We're continuing to investigate the issue with Snowflake Data Cloud. We'll provide another update within 60 minutes.
Customer experience: Customers hosted in the specified regions may experience delays while attempting to execute queries dependent on the metadata layer.
Incident start time: 20:00 UTC November 29, 2022
Customer experience: Customers hosted in the specified regions may experience delays while attempting to execute queries dependent on the metadata layer.
Incident start time: 20:00 UTC November 29, 2022
Update
Current status: We're continuing to investigate to determine the source of the issue. We'll provide another update within 60 minutes.
Customer experience: Customers hosted in the specified regions may experience delays while attempting to execute queries dependent on the metadata layer.
Incident start time: 20:00 UTC November 29, 2022
Customer experience: Customers hosted in the specified regions may experience delays while attempting to execute queries dependent on the metadata layer.
Incident start time: 20:00 UTC November 29, 2022
Investigating
Current status: We're investigating an issue with Snowflake Data Cloud. We'll provide an update within 60 minutes.
Customer experience: Customers hosted in the specified regions may experience delays while attempting to execute queries dependent on the metadata layer.
Incident start time: 20:00 UTC November 29, 2022
Customer experience: Customers hosted in the specified regions may experience delays while attempting to execute queries dependent on the metadata layer.
Incident start time: 20:00 UTC November 29, 2022
This incident affected: AWS - US East (N. Virginia) (Snowflake Data Warehouse (Database)) and AWS - US West (Oregon) (Snowflake Data Warehouse (Database)).