AWS - Canada (Central): INC0075067
Incident Report for Snowflake
Postmortem

Snowflake Engineering has completed the postmortem of this service incident. A detailed Root Cause Analysis (RCA) is available on the Snowflake Community site:
https://community.snowflake.com/s/article/INC0075067

Posted Jan 20, 2023 - 02:44 PST

Resolved
Current status: We've implemented the fix for this issue and monitored the environment to confirm that service was restored. If you experience additional issues or have questions, please open a support case via Snowflake Community.
Customer experience: Customers may have been unable to create new accounts in the affected region.
Incident start time: 13:24 UTC January 10, 2023
Incident end time: 15:56 UTC January 10, 2023
A root cause analysis (RCA) document will be published within seven business days.
Posted Jan 10, 2023 - 12:16 PST
Monitoring
Current status: We've implemented the fix for this issue, and we'll continue to monitor the environment until we're confident all services are functioning properly.
Customer experience: Customers may have been unable to create new accounts in the affected region.
Incident start time: 13:24 UTC January 10, 2023
Incident end time: 15:56 UTC January 10, 2023
Posted Jan 10, 2023 - 08:06 PST
Identified
Current status: We've identified the source of the issue, and we're developing and implementing a fix to restore service. We'll provide another update within 60 minutes.
Customer experience: Customers may be unable to create new accounts in the affected region.
Incident start time: 13:24 UTC January 10, 2023
Posted Jan 10, 2023 - 07:20 PST
Investigating
Current status: We're investigating an issue with Snowflake Data Cloud. We'll provide an update within 60 minutes.
Customer experience: Customers may be unable to create new accounts in the affected region.
Incident start time: 13:24 UTC January 10, 2023
Posted Jan 10, 2023 - 06:22 PST
This incident affected: AWS - Canada (Central) (Snowflake Data Warehouse (Database)).