AWS - US East (N. Virginia): INC0086495
Incident
Report for Snowflake
Postmortem
Snowflake Engineering has completed the postmortem of this service incident. A detailed Root Cause Analysis (RCA) is available on the Snowflake Community site:
https://community.snowflake.com/s/article/INC0086495
Resolved
Current status: We've implemented the fix for this issue and monitored the environment to confirm that service was restored. If you experience additional issues or have questions, please open a support case via Snowflake Community.
Customer experience: Customers hosted in the specified regions may have observed that Snowpipe file ingestion is stopped or delayed.
Incident start time: 17:35 UTC June 14, 2023
Incident end time: 00:29 UTC June 15, 2023
Preliminary root cause: A system configuration update caused a small subset of customers to experience data ingestion and reclustering failures.
A root cause analysis (RCA) document will be published within seven business days.
Customer experience: Customers hosted in the specified regions may have observed that Snowpipe file ingestion is stopped or delayed.
Incident start time: 17:35 UTC June 14, 2023
Incident end time: 00:29 UTC June 15, 2023
Preliminary root cause: A system configuration update caused a small subset of customers to experience data ingestion and reclustering failures.
A root cause analysis (RCA) document will be published within seven business days.
Monitoring
Current status: We've implemented the fix for this issue, and we'll continue to monitor the environment until we're confident all services are functioning properly.
Customer experience: Customers hosted in the specified regions may have observed that Snowpipe file ingestion is stopped or delayed.
Incident start time: 17:35 UTC June 14, 2023
Incident end time: 00:29 UTC June 15, 2023
Preliminary root cause: A system configuration update caused a small subset of customers to experience data ingestion and reclustering failures.
Customer experience: Customers hosted in the specified regions may have observed that Snowpipe file ingestion is stopped or delayed.
Incident start time: 17:35 UTC June 14, 2023
Incident end time: 00:29 UTC June 15, 2023
Preliminary root cause: A system configuration update caused a small subset of customers to experience data ingestion and reclustering failures.
Update
Current status: We're continuing to develop and implement a fix to restore service. We'll provide another update within 60 minutes.
Customer experience: Customers hosted in the specified regions may observe that Snowpipe file ingestion is stopped or delayed.
Incident start time: 17:35 UTC June 14, 2023
Customer experience: Customers hosted in the specified regions may observe that Snowpipe file ingestion is stopped or delayed.
Incident start time: 17:35 UTC June 14, 2023
Update
Current status: We're continuing to develop and implement a fix to restore service. We'll provide another update within 60 minutes.
Customer experience: Customers hosted in the specified regions may observe that Snowpipe file ingestion is stopped or delayed.
Incident start time: 17:35 UTC June 14, 2023
Customer experience: Customers hosted in the specified regions may observe that Snowpipe file ingestion is stopped or delayed.
Incident start time: 17:35 UTC June 14, 2023
Identified
Current status: We've identified the source of the issue, and we're developing and implementing a fix to restore service. We'll provide another update within 60 minutes.
Customer experience: Customers hosted in the specified regions may observe that Snowpipe file ingestion is stopped or delayed.
Incident start time: 17:35 UTC June 14, 2023
Customer experience: Customers hosted in the specified regions may observe that Snowpipe file ingestion is stopped or delayed.
Incident start time: 17:35 UTC June 14, 2023
Update
Current status: We've confirmed that this issue impacts service, and we're continuing to investigate to determine the source of the issue. An investigation into errors in the Compute layer is ongoing. We'll provide another update within 60 minutes.
Customer experience: Customers hosted in the specified regions may observe that Snowpipe file ingestion is stopped or delayed.
Incident start time: 17:35 UTC June 14, 2023
Customer experience: Customers hosted in the specified regions may observe that Snowpipe file ingestion is stopped or delayed.
Incident start time: 17:35 UTC June 14, 2023
Update
Current status: We've confirmed that this issue impacts service, and we're continuing to investigate to determine the source of the issue. We'll provide another update within 60 minutes.
Customer experience: Customers hosted in the specified regions may observe that Snowpipe file ingestion is stopped or delayed.
Incident start time: 17:35 UTC June 14, 2023
Customer experience: Customers hosted in the specified regions may observe that Snowpipe file ingestion is stopped or delayed.
Incident start time: 17:35 UTC June 14, 2023
Investigating
Current status: We're investigating an issue with Snowflake Data Cloud. We'll provide an update within 60 minutes.
Customer experience: Customers hosted in the specified regions may observe that Snowpipe file ingestion is stopped or delayed.
Incident start time: 17:35 UTC June 14, 2023
Customer experience: Customers hosted in the specified regions may observe that Snowpipe file ingestion is stopped or delayed.
Incident start time: 17:35 UTC June 14, 2023
This incident affected: AWS - US East (N. Virginia) (Snowpipe (Data Ingestion)).