Data Replication between GCP and AWS, AZURE platforms - SI-20200924
Incident
Report for Snowflake
Postmortem
Dear Customer,
Snowflake Engineering has completed the postmortem of this service incident. A detailed Root Cause Analysis is made available on the Snowflake Community site.
https://community.snowflake.com/s/article/SI-20200924
We apologize for the service incident and the impact on your applications.
If you have any questions or difficulty accessing the Snowflake community site, please send feedback by submitting a support case via the Snowflake Community Site.
Thank you,
Snowflake Support
Resolved
The issue is now resolved.
A Root Cause Analysis (RCA) will be posted within the next seven business days when the issue is related to a Snowflake problem. We will post an RCA within ten business days when the Incident is related to a cloud provider problem.
We apologize for the inconvenience caused by this Incident.
If you have any questions or see any related issues, please open a support request ticket via the Snowflake Community Site.
A Root Cause Analysis (RCA) will be posted within the next seven business days when the issue is related to a Snowflake problem. We will post an RCA within ten business days when the Incident is related to a cloud provider problem.
We apologize for the inconvenience caused by this Incident.
If you have any questions or see any related issues, please open a support request ticket via the Snowflake Community Site.
Monitoring
We resolved the issue with the Snowflake Data Replication.
Service. Symptom: Delay in the replication of data between GCP and AWS, GCP, and AZURE platforms Incident.
Start Time: 18:03 PT September 24, 2020
Incident End Time: 18:25 PT September 24, 2020
We are now monitoring the system for any further recurrence of the problem. We will remain in this state for 30 minutes.
If you have any questions or see any related issues, please open a support request ticket via the Snowflake Community Site.
Service. Symptom: Delay in the replication of data between GCP and AWS, GCP, and AZURE platforms Incident.
Start Time: 18:03 PT September 24, 2020
Incident End Time: 18:25 PT September 24, 2020
We are now monitoring the system for any further recurrence of the problem. We will remain in this state for 30 minutes.
If you have any questions or see any related issues, please open a support request ticket via the Snowflake Community Site.
Investigating
We are investigating an issue with the Snowflake Data Replication Service.
Symptom: Delay in the replication of data between GCP and AWS, GCP and AZURE platforms
Incident Start Time: 18:25 PT September 24, 2020
We will provide more information on the problem investigation status as soon as we have identified the problem or provide an update within 30 minutes.
Symptom: Delay in the replication of data between GCP and AWS, GCP and AZURE platforms
Incident Start Time: 18:25 PT September 24, 2020
We will provide more information on the problem investigation status as soon as we have identified the problem or provide an update within 30 minutes.
This incident affected: AWS - US West (Oregon) (Business Continuity), AWS - Asia Pacific (Singapore) (Business Continuity), Azure - West US 2 (Washington) (Business Continuity), and Azure - East US 2 (Virginia) (Business Continuity).