AWS - US West (Oregon): INC0154019
Incident
Report for Snowflake
Resolved
Current status: We've implemented the fix for this issue and monitored the environment to confirm that service was restored. If you experience additional issues or have questions, please open a support case via Snowflake Community or the Support page in Snowsight.
Customer experience: Customers hosted in the specified regions may have been unable to access or use multiple core Snowflake services and features. Affected users may have been unable to sign in, execute queries, or manage data. Users would have encountered HTTP 404 or other similar errors.
Incident start time: 05:27 UTC March 21, 2026
Incident end time: 06:18 UTC March 21, 2026
Preliminary root cause: The investigation determined that infrastructure responsible for high-level traffic routing and name resolution became degraded, which caused customers to encounter HTTP 404 errors when attempting to access or use certain Snowflake services.
A root cause analysis (RCA) document will be published within five business days.
Customer experience: Customers hosted in the specified regions may have been unable to access or use multiple core Snowflake services and features. Affected users may have been unable to sign in, execute queries, or manage data. Users would have encountered HTTP 404 or other similar errors.
Incident start time: 05:27 UTC March 21, 2026
Incident end time: 06:18 UTC March 21, 2026
Preliminary root cause: The investigation determined that infrastructure responsible for high-level traffic routing and name resolution became degraded, which caused customers to encounter HTTP 404 errors when attempting to access or use certain Snowflake services.
A root cause analysis (RCA) document will be published within five business days.
Monitoring
Current status: We've implemented the fix for this issue, and we'll continue to monitor the environment until we're confident all services are functioning properly.
Customer experience: Customers hosted in the specified regions may have been unable to access or use multiple core Snowflake services and features. Affected users may have been unable to sign in, execute queries, or manage data. Users would have encountered HTTP 404 or other similar errors.
Incident start time: 05:27 UTC March 21, 2026
Incident end time: 06:18 UTC March 21, 2026
Preliminary root cause: The investigation determined that infrastructure responsible for high-level traffic routing and name resolution became degraded, which caused customers to encounter HTTP 404 errors when attempting to access or use certain Snowflake services.
Customer experience: Customers hosted in the specified regions may have been unable to access or use multiple core Snowflake services and features. Affected users may have been unable to sign in, execute queries, or manage data. Users would have encountered HTTP 404 or other similar errors.
Incident start time: 05:27 UTC March 21, 2026
Incident end time: 06:18 UTC March 21, 2026
Preliminary root cause: The investigation determined that infrastructure responsible for high-level traffic routing and name resolution became degraded, which caused customers to encounter HTTP 404 errors when attempting to access or use certain Snowflake services.
Identified
Current status: We've identified the source of the issue, and we're developing and implementing a fix to restore service. We'll provide another update within 30 minutes.
Customer experience: Customers hosted in the specified regions may be unable to access or use multiple core Snowflake services and features. Affected users may be unable to sign in, execute queries, or manage data.
ETA: An ETA is not yet available. We'll provide one as soon as possible.
Incident start time: 05:31 UTC March 21, 2026
Customer experience: Customers hosted in the specified regions may be unable to access or use multiple core Snowflake services and features. Affected users may be unable to sign in, execute queries, or manage data.
ETA: An ETA is not yet available. We'll provide one as soon as possible.
Incident start time: 05:31 UTC March 21, 2026
Investigating
Current status: We're investigating an issue with Snowflake Data Cloud. We'll provide an update within 30 minutes.
Customer experience: Customers hosted in the specified regions may be unable to access or use multiple core Snowflake services and features. Affected users may be unable to sign in, execute queries, or manage data.
Incident start time: 05:31 UTC March 21, 2026
Customer experience: Customers hosted in the specified regions may be unable to access or use multiple core Snowflake services and features. Affected users may be unable to sign in, execute queries, or manage data.
Incident start time: 05:31 UTC March 21, 2026
This incident affected: AWS - US West (Oregon) (Databases, Tables, and Views, Virtual Warehouses, Data Loading and Unloading, Applications, Snowpark Container Services, Security and Privacy Features, AI and ML, Organization and Account Management, Listings and Collaboration, Alerts and Notifications, Developer Tools, Business Continuity).