Azure - East US 2 (Virginia): INC0086411
Incident
Report for Snowflake
Postmortem
Snowflake Engineering has completed the postmortem of this service incident. A detailed Root Cause Analysis (RCA) is available on the Snowflake Community site:
https://community.snowflake.com/s/article/INC0086411
Resolved
Current status: We've implemented the fix for this issue and monitored the environment to confirm that service was restored. If you experience additional issues or have questions, please open a support case via Snowflake Community.
Customer experience: Customers hosted in the specified regions may have been unable to access or use Snowflake services and features.
Incident start time: 16:45 UTC June 13, 2023
Incident end time: 17:53 UTC June 13, 2023
Preliminary root cause: An unexpected increase in resource utilization caused the Metadata Database infrastructure layer to enter an unhealthy state, preventing connectivity to Snowflake services for some customers.
A root cause analysis (RCA) document will be published within seven business days.
Customer experience: Customers hosted in the specified regions may have been unable to access or use Snowflake services and features.
Incident start time: 16:45 UTC June 13, 2023
Incident end time: 17:53 UTC June 13, 2023
Preliminary root cause: An unexpected increase in resource utilization caused the Metadata Database infrastructure layer to enter an unhealthy state, preventing connectivity to Snowflake services for some customers.
A root cause analysis (RCA) document will be published within seven business days.
Monitoring
Current status: We've implemented the fix for this issue, and we'll continue to monitor the environment until we're confident all services are functioning properly.
Customer experience: Customers hosted in the specified regions may have been unable to access or use Snowflake services and features.
Incident start time: 16:45 UTC June 13, 2023
Incident end time: 17:53 UTC June 13, 2023
Preliminary root cause: An unexpected increase in resource utilization caused the Metadata Database infrastructure layer to enter an unhealthy state, preventing connectivity to Snowflake services for some customers.
Customer experience: Customers hosted in the specified regions may have been unable to access or use Snowflake services and features.
Incident start time: 16:45 UTC June 13, 2023
Incident end time: 17:53 UTC June 13, 2023
Preliminary root cause: An unexpected increase in resource utilization caused the Metadata Database infrastructure layer to enter an unhealthy state, preventing connectivity to Snowflake services for some customers.
Identified
Current status: We've identified the source of the issue, and we're developing and implementing a fix to restore service. We'll provide another update within 60 minutes.
Customer experience: Customers hosted in the specified regions may be unable to access or use Snowflake services and features.
Incident start time: 16:45 UTC June 13, 2023
Customer experience: Customers hosted in the specified regions may be unable to access or use Snowflake services and features.
Incident start time: 16:45 UTC June 13, 2023
Investigating
Current status: We've confirmed that this issue impacts service, and we're continuing to investigate to determine the source of the issue. We'll provide another update within 60 minutes.
Customer experience: Customers hosted in the specified regions may be unable to access or use Snowflake services and features.
Incident start time: 16:45 UTC June 13, 2023
Customer experience: Customers hosted in the specified regions may be unable to access or use Snowflake services and features.
Incident start time: 16:45 UTC June 13, 2023
This incident affected: Azure - East US 2 (Virginia) (Snowflake Data Warehouse (Database), Snowpipe (Data Ingestion), Replication, Snowsight).