AWS - US East (N. Virginia): INC0105132
Incident
Report for Snowflake
Postmortem
Snowflake Engineering has completed the postmortem of this service incident. A detailed Root Cause Analysis (RCA) is available on the Snowflake Community site: https://community.snowflake.com/s/article/INC0105132
Resolved
Current status: We've implemented the fix for this issue and monitored the environment to confirm that service was restored. If you experience additional issues or have questions, please open a support case via Snowflake Community.
Customer experience: Customers hosted in the specified regions may have been unable to access or use Snowflake services and features using Snowsight.
Incident start time: 11:10 UTC March 22, 2024
Incident end time: 13:13 UTC March 22, 2024
Preliminary root cause: A recent release to Snowsight caused the user interface to experience slowness or timeouts when attempting to access.
A root cause analysis (RCA) document will be published within seven business days.
Customer experience: Customers hosted in the specified regions may have been unable to access or use Snowflake services and features using Snowsight.
Incident start time: 11:10 UTC March 22, 2024
Incident end time: 13:13 UTC March 22, 2024
Preliminary root cause: A recent release to Snowsight caused the user interface to experience slowness or timeouts when attempting to access.
A root cause analysis (RCA) document will be published within seven business days.
Monitoring
Current status: We've implemented the fix for this issue, and we'll continue to monitor the environment until we're confident all services are functioning properly.
Customer experience: Customers hosted in the specified regions may have been unable to access or use Snowflake services and features using Snowsight.
Incident start time: 11:10 UTC March 22, 2024
Incident end time: 13:13 UTC March 22, 2024
Preliminary root cause: A recent release to Snowsight caused the user interface to experience slowness or timeouts when attempting to access.
Customer experience: Customers hosted in the specified regions may have been unable to access or use Snowflake services and features using Snowsight.
Incident start time: 11:10 UTC March 22, 2024
Incident end time: 13:13 UTC March 22, 2024
Preliminary root cause: A recent release to Snowsight caused the user interface to experience slowness or timeouts when attempting to access.
Identified
Current status: We're temporarily reverting Snowsight software to its previous release to provide continued service pending remediation of the current version. We'll provide another update within 60 minutes.
Customer experience: Customers hosted in the specified regions may be unable to access or use Snowflake services and features using Snowsight.
Incident start time: 11:10 UTC March 22, 2024
Customer experience: Customers hosted in the specified regions may be unable to access or use Snowflake services and features using Snowsight.
Incident start time: 11:10 UTC March 22, 2024
Investigating
Current status: We're investigating an issue with Snowflake Data Cloud. We'll provide an update within 60 minutes.
Customer experience: Customers hosted in the specified regions may be unable to access or use Snowflake services and features using Snowsight.
Incident start time: 11:10 UTC March 22, 2024
Customer experience: Customers hosted in the specified regions may be unable to access or use Snowflake services and features using Snowsight.
Incident start time: 11:10 UTC March 22, 2024
This incident affected: AWS - US East (N. Virginia) (Snowsight).