AWS - US West (Oregon): INC0103907
Incident
Report for Snowflake
Postmortem
Snowflake Engineering has completed the postmortem of this service incident. A detailed Root Cause Analysis (RCA) is available on the Snowflake Community site: https://community.snowflake.com/s/article/INC0103907
Resolved
Current status: We've implemented the fix for this issue and monitored the environment to confirm that service was restored. If you experience additional issues or have questions, please open a support case via Snowflake Community.
Customer experience: Customers hosted in the specified regions may experience delays while attempting to access or use Snowflake services and features.
Incident start time: 10:00 UTC March 06, 2024
Incident end time: 11:26 UTC March 06, 2024
Preliminary root cause: Our preliminary investigation indicates that an increase in resource utilization caused the metadata database to temporarily enter a degraded state, preventing users from accessing multiple Snowflake services.
A root cause analysis (RCA) document will be published within seven business days.
Customer experience: Customers hosted in the specified regions may experience delays while attempting to access or use Snowflake services and features.
Incident start time: 10:00 UTC March 06, 2024
Incident end time: 11:26 UTC March 06, 2024
Preliminary root cause: Our preliminary investigation indicates that an increase in resource utilization caused the metadata database to temporarily enter a degraded state, preventing users from accessing multiple Snowflake services.
A root cause analysis (RCA) document will be published within seven business days.
Monitoring
Current status: We've implemented the fix for this issue, and we'll continue to monitor the environment until we're confident all services are functioning properly.
Customer experience: Customers hosted in the specified regions may experience delays while attempting to access or use Snowflake services and features.
Incident start time: 10:00 UTC March 06, 2024
Incident end time: 11:26 UTC March 06, 2024
Preliminary root cause: Our preliminary investigation indicates that an increase in resource utilization caused the metadata database to temporarily enter a degraded state, preventing users from accessing multiple Snowflake services.
Customer experience: Customers hosted in the specified regions may experience delays while attempting to access or use Snowflake services and features.
Incident start time: 10:00 UTC March 06, 2024
Incident end time: 11:26 UTC March 06, 2024
Preliminary root cause: Our preliminary investigation indicates that an increase in resource utilization caused the metadata database to temporarily enter a degraded state, preventing users from accessing multiple Snowflake services.
Investigating
Current status: We're investigating an issue with Snowflake Data Cloud. We'll provide an update within 60 minutes.
Customer experience: Customers hosted in the specified regions may experience delays while attempting to access or use Snowflake services and features.
Incident start time: 10:00 UTC March 06, 2024
Customer experience: Customers hosted in the specified regions may experience delays while attempting to access or use Snowflake services and features.
Incident start time: 10:00 UTC March 06, 2024
This incident affected: AWS - US West (Oregon) (Snowflake Data Warehouse (Database), Snowpipe (Data Ingestion), Replication, Snowsight).