Azure - Central US (Iowa): INC0102516
Incident
Report for Snowflake
Postmortem
Snowflake Engineering has completed the postmortem of this service incident. A detailed Root Cause Analysis (RCA) is available on the Snowflake Community site:
https://community.snowflake.com/s/article/INC0102516
Resolved
Current status: We've implemented the fix for this issue and monitored the environment to confirm that service was restored. If you experience additional issues or have questions, please open a support case via Snowflake Community.
Customer experience: Customers hosted in the specified regions may have experienced delays while attempting to access or use Snowflake services and features using Snowsight.
Incident start time: 14:10 UTC February 09, 2024
Incident end time: 17:05 UTC February 09, 2024
Preliminary root cause: A subset of infrastructure that supports our Cloud Services layer entered a degraded state and caused a queue of operations to form. This resulted in a service performance degradation for some customers hosted within this region.
A root cause analysis (RCA) document will be published within seven business days.
Customer experience: Customers hosted in the specified regions may have experienced delays while attempting to access or use Snowflake services and features using Snowsight.
Incident start time: 14:10 UTC February 09, 2024
Incident end time: 17:05 UTC February 09, 2024
Preliminary root cause: A subset of infrastructure that supports our Cloud Services layer entered a degraded state and caused a queue of operations to form. This resulted in a service performance degradation for some customers hosted within this region.
A root cause analysis (RCA) document will be published within seven business days.
Monitoring
Current status: We've implemented the fix for this issue, and we'll continue to monitor the environment until we're confident all services are functioning properly.
Customer experience: Customers hosted in the specified regions may have experienced delays while attempting to access or use Snowflake services and features using Snowsight.
Incident start time: 14:10 UTC February 09, 2024
Incident end time: 17:05 UTC February 09, 2024
Preliminary root cause: A subset of infrastructure that supports our Cloud Services layer entered a degraded state and caused a queue of operations to form. This resulted in a service performance degradation for some customers hosted within this region.
Customer experience: Customers hosted in the specified regions may have experienced delays while attempting to access or use Snowflake services and features using Snowsight.
Incident start time: 14:10 UTC February 09, 2024
Incident end time: 17:05 UTC February 09, 2024
Preliminary root cause: A subset of infrastructure that supports our Cloud Services layer entered a degraded state and caused a queue of operations to form. This resulted in a service performance degradation for some customers hosted within this region.
Identified
Current status: We've identified the source of the issue, and we're developing and implementing a fix to restore service. We'll provide another update within 60 minutes.
Customer experience: Customers hosted in the specified regions may experience delays while attempting to access or use Snowflake services and features using Snowsight.
Incident start time: 14:10 UTC February 09, 2024
Customer experience: Customers hosted in the specified regions may experience delays while attempting to access or use Snowflake services and features using Snowsight.
Incident start time: 14:10 UTC February 09, 2024
Investigating
Current status: We're investigating an issue with Snowflake Data Cloud. We'll provide an update within 60 minutes.
Customer experience: Customers hosted in the specified regions may experience delays while attempting to access or use Snowflake services and features using Snowsight.
Incident start time: 15:32 UTC February 09, 2024
Customer experience: Customers hosted in the specified regions may experience delays while attempting to access or use Snowflake services and features using Snowsight.
Incident start time: 15:32 UTC February 09, 2024
This incident affected: Azure - Central US (Iowa) (Snowsight).