10 Deployments Affected: INC0078057
Incident
Report for Snowflake
Postmortem
Snowflake Engineering has completed the postmortem of this service incident. A detailed Root Cause Analysis (RCA) is available on the Snowflake Community site:
https://community.snowflake.com/s/article/INC0078057
Resolved
Current status: We've coordinated with our third-party service provider to implement the fix for this issue, and we've monitored the environment to confirm that service was restored. If you experience additional issues or have questions, please open a support case via Snowflake Community.
Customer experience: Customers hosted in the specified regions may have been unable to resume virtual warehouses. Existing virtual warehouses already running were unaffected.
Incident start time: 22:15 UTC February 13, 2023
A root cause analysis (RCA) document will be published within ten business days.
Customer experience: Customers hosted in the specified regions may have been unable to resume virtual warehouses. Existing virtual warehouses already running were unaffected.
Incident start time: 22:15 UTC February 13, 2023
A root cause analysis (RCA) document will be published within ten business days.
Monitoring
Current status: We've coordinated with our third-party service provider to implement the fix for this issue, and we'll continue to monitor the environment until we're confident all services are functioning properly.
Customer experience: Customers hosted in the specified regions may be unable to resume virtual warehouses. Existing virtual warehouses currently running are unaffected.
Incident start time: 22:00 UTC February 13, 2023
Customer experience: Customers hosted in the specified regions may be unable to resume virtual warehouses. Existing virtual warehouses currently running are unaffected.
Incident start time: 22:00 UTC February 13, 2023
Identified
Current status: We've identified an issue with a third-party service provider, and we're coordinating with the provider to develop and implement a fix to restore service. We'll provide another update within 60 minutes.
Customer experience: Customers hosted in the specified regions may be unable to resume virtual warehouses. Existing virtual warehouses currently running are unaffected.
Incident start time: 22:00 UTC February 13, 2023
Customer experience: Customers hosted in the specified regions may be unable to resume virtual warehouses. Existing virtual warehouses currently running are unaffected.
Incident start time: 22:00 UTC February 13, 2023
Investigating
Current status: We're investigating an issue with Snowflake Data Cloud. We'll provide an update within 60 minutes.
Customer experience: Customers hosted in the specified regions may be unable to resume virtual warehouses. Existing virtual warehouses currently running are unaffected.
Incident start time: 22:47 UTC February 13, 2023
Customer experience: Customers hosted in the specified regions may be unable to resume virtual warehouses. Existing virtual warehouses currently running are unaffected.
Incident start time: 22:47 UTC February 13, 2023
This incident affected: AWS - GovCloud (US-East) (Snowflake Data Warehouse (Database)) and AWS - US East (N. Virginia) (Snowflake Data Warehouse (Database)).