AWS - US East (N. Virginia) : SI-20200930
Incident
Report for Snowflake
Postmortem
Dear Customer,
Snowflake Engineering has completed the postmortem of this service incident. A detailed Root Cause Analysis is made available on the Snowflake Community site.
https://community.snowflake.com/s/article/SI-20200930
We apologize for the service incident and the impact on your applications.
If you have any questions or difficulty accessing the Snowflake community site, please send feedback by submitting a support case via the Snowflake Community Site.
Thank you,
Snowflake Support
Resolved
The issue with Snowflake Snowpipe Service is now resolved.
A Root Cause Analysis (RCA) will be posted within the next seven business days.
We apologize for the inconvenience caused by this Incident.
If you have any questions or see any related issues, please open a support request ticket via the Snowflake Community Site.
A Root Cause Analysis (RCA) will be posted within the next seven business days.
We apologize for the inconvenience caused by this Incident.
If you have any questions or see any related issues, please open a support request ticket via the Snowflake Community Site.
Update
While in the monitoring phase, we encountered a second issue that might have resulted in the same symptom. It is resolved now.
Second Issue Symptom: Delay in the processing of data uploads and data ingestion
Incident Start Time: 02:27 PT September 30, 2020
Incident End Time: 02:39 PT September 30, 2020
We are now monitoring the system for any further recurrence of the problem. We will remain in this state for 30 minutes.
If you have any questions or see any related issues, please open a support request ticket via the Snowflake Community Site.
Second Issue Symptom: Delay in the processing of data uploads and data ingestion
Incident Start Time: 02:27 PT September 30, 2020
Incident End Time: 02:39 PT September 30, 2020
We are now monitoring the system for any further recurrence of the problem. We will remain in this state for 30 minutes.
If you have any questions or see any related issues, please open a support request ticket via the Snowflake Community Site.
Monitoring
We applied a fix to resolve the issue with the Snowflake Snowpipe Service.
Symptom: Delay in the processing of data uploads and data ingestion
Incident Start Time: 01:20 PT September 30, 2020
Incident End Time: 01:52 PT September 30, 2020
We are now monitoring the system for any further recurrence of the problem. We will remain in this state for 30 minutes.
If you have any questions or see any related issues, please open a support request ticket via the Snowflake Community Site.
Symptom: Delay in the processing of data uploads and data ingestion
Incident Start Time: 01:20 PT September 30, 2020
Incident End Time: 01:52 PT September 30, 2020
We are now monitoring the system for any further recurrence of the problem. We will remain in this state for 30 minutes.
If you have any questions or see any related issues, please open a support request ticket via the Snowflake Community Site.
Identified
We have identified the problem with the Snowflake Snowpipe Service.
Symptom: Delay in the processing of data uploads and data ingestion
Incident Start Time: 01:36 PT September 30, 2020
We are working on mitigating the problem. We will update the status as soon as the issue is mitigated or provide an update within 30 minutes.
Symptom: Delay in the processing of data uploads and data ingestion
Incident Start Time: 01:36 PT September 30, 2020
We are working on mitigating the problem. We will update the status as soon as the issue is mitigated or provide an update within 30 minutes.
This incident affected: AWS - US East (N. Virginia) (Data Loading and Unloading).