AZURE - US (All Deployments) - SI:20200928
Incident
Report for Snowflake
Postmortem
Dear Customer,
Snowflake Engineering has completed the postmortem of this service incident. A detailed Root Cause Analysis is made available on the Snowflake Community site.
https://community.snowflake.com/s/article/SI-20200928
We apologize for the service incident and the impact on your applications.
If you have any questions or difficulty accessing the Snowflake community site, please send feedback by submitting a support case via the Snowflake Community Site.
Thank you,
Snowflake Support
Resolved
The issue is now resolved.
Authentication errors across multiple Microsoft or Azure services.
More details can be found at https://status.azure.com/en-us/status
A Root Cause Analysis (RCA) will be posted within the next ten business days.
We apologize for the inconvenience caused by this Service Incident.
If you have any questions or see any related issues, please open a support request ticket via the Snowflake Community Site.
Authentication errors across multiple Microsoft or Azure services.
More details can be found at https://status.azure.com/en-us/status
A Root Cause Analysis (RCA) will be posted within the next ten business days.
We apologize for the inconvenience caused by this Service Incident.
If you have any questions or see any related issues, please open a support request ticket via the Snowflake Community Site.
Monitoring
Microsoft Azure team has applied a fix to resolve the Authentication errors issue with Azure Active Directory Services.
Authentication errors across multiple Microsoft or Azure services.
More details can be found at https://status.azure.com/en-us/status
Symptoms: Delay in provisioning of Warehouses, Delay in Data Replication, Delay in Snowpipe Ingestion
Incident Start Time: 14:30 PT September 28, 2020
Incident End Time: 17:05 PT September 28, 2020
We are now monitoring the system for any further recurrence of the problem. We will remain in this state for 30 minutes.
If you have any questions or see any related issues, please open a support request ticket via the Snowflake Community Site.
Authentication errors across multiple Microsoft or Azure services.
More details can be found at https://status.azure.com/en-us/status
Symptoms: Delay in provisioning of Warehouses, Delay in Data Replication, Delay in Snowpipe Ingestion
Incident Start Time: 14:30 PT September 28, 2020
Incident End Time: 17:05 PT September 28, 2020
We are now monitoring the system for any further recurrence of the problem. We will remain in this state for 30 minutes.
If you have any questions or see any related issues, please open a support request ticket via the Snowflake Community Site.
Identified
We have identified the problem with the AZURE platform that is resulting in the disruption of our services.
Authentication errors across multiple Microsoft or Azure services.
More details can be found at https://status.azure.com/en-us/status
We are now working with our cloud provider, AZURE, to resolve the problem.
Symptoms: Delay in provisioning of Warehouses, Delay in Data Replication, Delay in Snowpipe Ingestion
Incident Start Time: 14:30 PT September 28, 2020
We will provide more information on the resolution status as soon as we know more or provide an update within the next 45 minutes.
Authentication errors across multiple Microsoft or Azure services.
More details can be found at https://status.azure.com/en-us/status
We are now working with our cloud provider, AZURE, to resolve the problem.
Symptoms: Delay in provisioning of Warehouses, Delay in Data Replication, Delay in Snowpipe Ingestion
Incident Start Time: 14:30 PT September 28, 2020
We will provide more information on the resolution status as soon as we know more or provide an update within the next 45 minutes.
Update
We are continuing to investigate the issue with the Snowflake Services connecting to the AZURE environment.
Symptoms: Delay in provisioning of Warehouses, Delay in Data Replication, Delay in Snowpipe Ingestion
Incident Start Time: 14:30 PT September 28, 2020
We will provide more information on the problem investigation status as soon as we have identified the problem or provide an update within 30 minutes.
Symptoms: Delay in provisioning of Warehouses, Delay in Data Replication, Delay in Snowpipe Ingestion
Incident Start Time: 14:30 PT September 28, 2020
We will provide more information on the problem investigation status as soon as we have identified the problem or provide an update within 30 minutes.
Investigating
We are investigating an issue with the Snowflake Services connecting to the AZURE environment.
Symptoms: Delay in provisioning of Warehouses, Delay in Data Replication
Incident Start Time: 14:30 PT September 28, 2020
We will provide more information on the problem investigation status as soon as we have identified the problem or provide an update within 30 minutes.
Symptoms: Delay in provisioning of Warehouses, Delay in Data Replication
Incident Start Time: 14:30 PT September 28, 2020
We will provide more information on the problem investigation status as soon as we have identified the problem or provide an update within 30 minutes.
This incident affected: Azure - East US 2 (Virginia) (Databases, Tables, and Views, Data Loading and Unloading, Business Continuity), Azure - US Gov (Virginia) (Databases, Tables, and Views, Data Loading and Unloading), Azure - Canada Central (Toronto) (Databases, Tables, and Views, Data Loading and Unloading, Business Continuity), and Azure - West US 2 (Washington) (Databases, Tables, and Views, Data Loading and Unloading, Business Continuity).