Azure - West Europe (Netherlands): INC0087629
Incident
Report for Snowflake
Postmortem
Snowflake Engineering has completed the postmortem of this service incident. A detailed Root Cause Analysis (RCA) is available on the Snowflake Community site:
https://community.snowflake.com/s/article/INC0087629
Resolved
Current status: We've coordinated with our third-party service provider to implement the fix for this issue, and we've monitored the environment to confirm that service was restored. If you experience additional issues or have questions, please open a support case via Snowflake Community.
Customer experience: Customers hosted in the specified regions may have experienced delays while attempting to access or use Snowflake services and features.
Incident start time: 07:22 UTC July 05, 2023
Incident end time: 16:00 UTC July 05, 2023
Preliminary root cause: A third-party service provider experienced a fiber cut caused by severe weather conditions causing downstream impact that may have prevented access to Snowflake features and services.
A root cause analysis (RCA) document will be published within ten business days.
Customer experience: Customers hosted in the specified regions may have experienced delays while attempting to access or use Snowflake services and features.
Incident start time: 07:22 UTC July 05, 2023
Incident end time: 16:00 UTC July 05, 2023
Preliminary root cause: A third-party service provider experienced a fiber cut caused by severe weather conditions causing downstream impact that may have prevented access to Snowflake features and services.
A root cause analysis (RCA) document will be published within ten business days.
Monitoring
Current status: We've coordinated with our third-party service provider to implement the fix for this issue, and our internal telemetry indicates that this issue is largely resolved. We'll continue to monitor the environment until we're confident all services are functioning properly.
Additional details related to the third-party service provider's restoration efforts in response to a fiber cut caused by severe weather conditions are available here:
https://azure.status.microsoft/en-gb/status
Customer experience: Customers hosted in the specified regions may have experienced delays while attempting to access or use Snowflake services and features.
Incident start time: 07:22 UTC July 05, 2023
Incident end time: 16:00 UTC July 05, 2023
Preliminary root cause: A third-party service provider experienced a fiber cut caused by severe weather conditions causing downstream impact that may have prevented access to Snowflake features and services.
Additional details related to the third-party service provider's restoration efforts in response to a fiber cut caused by severe weather conditions are available here:
https://azure.status.microsoft/en-gb/status
Customer experience: Customers hosted in the specified regions may have experienced delays while attempting to access or use Snowflake services and features.
Incident start time: 07:22 UTC July 05, 2023
Incident end time: 16:00 UTC July 05, 2023
Preliminary root cause: A third-party service provider experienced a fiber cut caused by severe weather conditions causing downstream impact that may have prevented access to Snowflake features and services.
Update
Current status: We've identified an issue with a third-party service provider, and we're coordinating with the provider to develop and implement a fix to restore service. We'll provide another update within two hours.
The associated Cloud Service Provider has reported they are beginning to observe some signs of recovery, and have published additional details related to their restoration efforts in response to a fiber cut caused by severe weather conditions here:
https://azure.status.microsoft/en-gb/status
Customer experience: Customers hosted in the specified regions may experience delays while attempting to access or use Snowflake services and features.
Incident start time: 07:22 UTC July 05, 2023
The associated Cloud Service Provider has reported they are beginning to observe some signs of recovery, and have published additional details related to their restoration efforts in response to a fiber cut caused by severe weather conditions here:
https://azure.status.microsoft/en-gb/status
Customer experience: Customers hosted in the specified regions may experience delays while attempting to access or use Snowflake services and features.
Incident start time: 07:22 UTC July 05, 2023
Update
Current status: We've identified an issue with a third-party service provider, and we're coordinating with the provider to develop and implement a fix to restore service. We'll provide another update within two hours.
The associated Cloud Service Provider has published additional details related to their restoration efforts in response to a fiber cut caused by severe weather conditions:
https://azure.status.microsoft/en-gb/status
Customer experience: Customers hosted in the specified regions may experience delays while attempting to access or use Snowflake services and features.
Incident start time: 07:22 UTC July 05, 2023
The associated Cloud Service Provider has published additional details related to their restoration efforts in response to a fiber cut caused by severe weather conditions:
https://azure.status.microsoft/en-gb/status
Customer experience: Customers hosted in the specified regions may experience delays while attempting to access or use Snowflake services and features.
Incident start time: 07:22 UTC July 05, 2023
Update
Current status: We've identified an issue with a third-party service provider, and we're coordinating with the provider to develop and implement a fix to restore service. We'll provide another update within 60 minutes.
Customer experience: Customers hosted in the specified regions may experience delays while attempting to access or use Snowflake services and features.
Incident start time: 07:22 UTC July 05, 2023
Customer experience: Customers hosted in the specified regions may experience delays while attempting to access or use Snowflake services and features.
Incident start time: 07:22 UTC July 05, 2023
Update
Current status: We've identified an issue with a third-party service provider, and we continue coordinating with the provider to develop and implement a fix to restore service. We'll provide another update within 60 minutes.
Customer experience: Customers hosted in the specified regions may experience delays while attempting to access or use Snowflake services and features.
Incident start time: 07:22 UTC July 05, 2023
Customer experience: Customers hosted in the specified regions may experience delays while attempting to access or use Snowflake services and features.
Incident start time: 07:22 UTC July 05, 2023
Update
Current status: We've identified an issue with a third-party service provider, and we continue coordinating with the provider to develop and implement a fix to restore service. We'll provide another update within 60 minutes.
Customer experience: Customers hosted in the specified regions may experience delays while attempting to access or use Snowflake services and features.
Incident start time: 07:22 UTC July 05, 2023
Customer experience: Customers hosted in the specified regions may experience delays while attempting to access or use Snowflake services and features.
Incident start time: 07:22 UTC July 05, 2023
Update
Current status: We've identified an issue with a third-party service provider, and we continue coordinating with the provider to develop and implement a fix to restore service. We'll provide another update within 60 minutes.
Customer experience: Customers hosted in the specified regions may experience delays while attempting to access or use Snowflake services and features.
Incident start time: 07:22 UTC July 05, 2023
Customer experience: Customers hosted in the specified regions may experience delays while attempting to access or use Snowflake services and features.
Incident start time: 07:22 UTC July 05, 2023
Update
Current status: We've identified an issue with a third-party service provider, and we continue coordinating with the provider to develop and implement a fix to restore service. We'll provide another update within 60 minutes.
Customer experience: Customers hosted in the specified regions may experience delays while attempting to access or use Snowflake services and features.
Incident start time: 07:22 UTC July 05, 2023
Customer experience: Customers hosted in the specified regions may experience delays while attempting to access or use Snowflake services and features.
Incident start time: 07:22 UTC July 05, 2023
Update
Current status: We've identified an issue with a third-party service provider, and we continue coordinating with the provider to develop and implement a fix to restore service. We'll provide another update within 60 minutes.
Customer experience: Customers hosted in the specified regions may experience delays while attempting to access or use Snowflake services and features.
Incident start time: 07:22 UTC July 05, 2023
Customer experience: Customers hosted in the specified regions may experience delays while attempting to access or use Snowflake services and features.
Incident start time: 07:22 UTC July 05, 2023
Identified
Current status: We've identified an issue with a third-party service provider, and we're coordinating with the provider to develop and implement a fix to restore service. We'll provide another update within 60 minutes.
Customer experience: Customers hosted in the specified regions may experience delays while attempting to access or use Snowflake services and features.
Incident start time: 07:22 UTC July 05, 2023
Customer experience: Customers hosted in the specified regions may experience delays while attempting to access or use Snowflake services and features.
Incident start time: 07:22 UTC July 05, 2023
Investigating
Current status: We're investigating an issue with Snowflake Data Cloud. We'll provide an update within 60 minutes.
Customer experience: Customers hosted in the specified regions may experience delays while attempting to access or use Snowflake services and features.
Customer experience: Customers hosted in the specified regions may experience delays while attempting to access or use Snowflake services and features.
This incident affected: Azure - West Europe (Netherlands) (Snowflake Data Warehouse (Database)).