AWS - Europe (Frankfurt): MI-20220714
Incident
Report for Snowflake
Postmortem
Snowflake Engineering has completed the postmortem of this service incident. A detailed Root Cause Analysis (RCA) is available on the Snowflake Community site:
https://community.snowflake.com/s/article/MI-20220714
Resolved
Current status: We've implemented the fix for this issue and monitored the environment to confirm that service was restored. If you experience additional issues or have questions, please open a support case via Snowflake Community.
Customer experience: Customers hosted in the specified regions may have been unable to resume virtual warehouses or may have experienced delays while attempting to execute queries.
Incident start time: 04:30 PT July 14, 2022
Incident end time: 07:36 PT July 14, 2022
A root cause analysis (RCA) document will be published within seven business days.
Customer experience: Customers hosted in the specified regions may have been unable to resume virtual warehouses or may have experienced delays while attempting to execute queries.
Incident start time: 04:30 PT July 14, 2022
Incident end time: 07:36 PT July 14, 2022
A root cause analysis (RCA) document will be published within seven business days.
Monitoring
Current status: We've implemented the fix for this issue, and we'll continue to monitor the environment until we're confident all services are functioning properly.
Customer experience: Customers hosted in the specified regions may have been unable to resume virtual warehouses or may have experienced delays while attempting to execute queries.
Incident start time: 04:30 PT July 14, 2022
Incident end time: 07:36 PT July 14, 2022
Customer experience: Customers hosted in the specified regions may have been unable to resume virtual warehouses or may have experienced delays while attempting to execute queries.
Incident start time: 04:30 PT July 14, 2022
Incident end time: 07:36 PT July 14, 2022
Update
Current status: We're continuing to investigate the issue with Snowflake Data Warehouse (Database). We'll provide another update within 60 minutes.
Customer experience: Customers hosted in the specified regions may be unable to resume virtual warehouses or experience delays while attempting to execute queries.
Incident start time: 04:30 PT July 14, 2022
Customer experience: Customers hosted in the specified regions may be unable to resume virtual warehouses or experience delays while attempting to execute queries.
Incident start time: 04:30 PT July 14, 2022
Update
Current status: We're continuing to investigate the issue with Snowflake Data Warehouse (Database). We'll provide another update within 60 minutes.
Customer experience: Customers hosted in the specified regions may be unable to resume virtual warehouses or experience delays while attempting to execute queries.
Incident start time: 04:30 PT July 14, 2022
Customer experience: Customers hosted in the specified regions may be unable to resume virtual warehouses or experience delays while attempting to execute queries.
Incident start time: 04:30 PT July 14, 2022
Investigating
Current status: We're investigating an issue with Snowflake Data Warehouse (Database). We'll provide an update within 60 minutes.
Customer experience: Customers hosted in the specified regions may be unable to resume virtual warehouses or experience delays while attempting to execute queries.
Incident start time: 04:30 PT July 14, 2022
Customer experience: Customers hosted in the specified regions may be unable to resume virtual warehouses or experience delays while attempting to execute queries.
Incident start time: 04:30 PT July 14, 2022
This incident affected: AWS - Europe (Frankfurt) (Snowflake Data Warehouse (Database)).