AWS - Asia Pacific (Singapore): SI-20200811
Incident
Report for Snowflake
Postmortem
Dear Customer,
Snowflake Engineering has completed the postmortem of this service incident, and a detailed Root Cause Analysis is made available on the Snowflake Community site.
https://community.snowflake.com/s/article/SI-20200811
We apologize for the service incident and the impact on your applications.
If you have any questions or difficulty accessing the Snowflake community site, please send feedback by submitting a support request via the Snowflake Community Site.
Thank you,
Snowflake Support
Resolved
The issue "Cannot connect to Snowflake service" is now resolved.
Incident Start Time: 12:47 PDT
Incident End Time: 13:11 PDT
A detailed RCA will be posted in the next seven business days.
We apologize for the inconvenience caused by this incident. If you have any questions or see any related issues, please open a support request ticket via the Snowflake Lodge Portal.
Incident Start Time: 12:47 PDT
Incident End Time: 13:11 PDT
A detailed RCA will be posted in the next seven business days.
We apologize for the inconvenience caused by this incident. If you have any questions or see any related issues, please open a support request ticket via the Snowflake Lodge Portal.
Monitoring
We applied a fix to resolve the issue with Snowflake Service that is interrupting the following services:
Cannot connect to Snowflake service
We are now monitoring the system for any further recurrence of the problem, and we will be in this state for 30 minutes.
If you have any questions or see any related issues, please open a support request ticket via the Snowflake Lodge Portal.
Cannot connect to Snowflake service
We are now monitoring the system for any further recurrence of the problem, and we will be in this state for 30 minutes.
If you have any questions or see any related issues, please open a support request ticket via the Snowflake Lodge Portal.
Investigating
We are investigating an issue with one of the Snowflake services.
We will provide more information as soon as we have identified the problem or another update within 30 minutes.
We will provide more information as soon as we have identified the problem or another update within 30 minutes.
This incident affected: AWS - Asia Pacific (Singapore) (Databases, Tables, and Views, Data Loading and Unloading, Business Continuity).