AWS - US East (N. Virginia) : SI-20201008
Incident
Report for Snowflake
Postmortem
Dear Customer,
Snowflake Engineering has completed the postmortem of this service incident. A detailed Root Cause Analysis is made available on the Snowflake Community site.
https://community.snowflake.com/s/article/SI-20201008
We apologize for the service incident and the impact on your applications.
If you have any questions or difficulty accessing the Snowflake community site, please send feedback by submitting a support case via the Snowflake Community Site.
Thank you,
Snowflake Support
Resolved
The issue is now resolved.
A Root Cause Analysis (RCA) will be posted within the next seven business days when the issue is related to a Snowflake problem. We will post an RCA within ten business days when the Major Incident is related to a cloud provider problem.
We apologize for the inconvenience caused by this Incident.
If you have any questions or see any related issues, please open a support request ticket via the Snowflake Community Site.
A Root Cause Analysis (RCA) will be posted within the next seven business days when the issue is related to a Snowflake problem. We will post an RCA within ten business days when the Major Incident is related to a cloud provider problem.
We apologize for the inconvenience caused by this Incident.
If you have any questions or see any related issues, please open a support request ticket via the Snowflake Community Site.
Monitoring
We applied a fix to resolve the issue with the Snowflake Query Processing Layer.
Incident Start Time: 11:25 PM PT Oct 08, 2020
Incident End Time: 01:08 AM PT Oct 09, 2020
We are now monitoring the system for any further recurrence of the problem, and we will remain in this state for 30 minutes.
If you have any questions or see any related issues, please open a support request ticket via the Snowflake Community Site.
Incident Start Time: 11:25 PM PT Oct 08, 2020
Incident End Time: 01:08 AM PT Oct 09, 2020
We are now monitoring the system for any further recurrence of the problem, and we will remain in this state for 30 minutes.
If you have any questions or see any related issues, please open a support request ticket via the Snowflake Community Site.
Update
We continue to work on mitigating the problem with the Snowflake Data Warehouse (Database) , Snowpipe Service and Replication.
Symptom: Query Failures, Degraded Performance, Delay in the processing of data ingestion
Incident Start Time: 11:25 PT Oct 08, 2020
We will update the status of resolution or provide another update within 30 minutes
Symptom: Query Failures, Degraded Performance, Delay in the processing of data ingestion
Incident Start Time: 11:25 PT Oct 08, 2020
We will update the status of resolution or provide another update within 30 minutes
Update
We are continuing to work on mitigating the problem with the Snowflake Data Warehouse (Database) and Snowflake Snowpipe Service
Symptom: Query Failures, Degraded Performance, Delay in the processing of data ingestion
Incident Start Time: 11:25 PT Oct 08, 2020
We will update the status of resolution or provide another update within 30 minutes.
Symptom: Query Failures, Degraded Performance, Delay in the processing of data ingestion
Incident Start Time: 11:25 PT Oct 08, 2020
We will update the status of resolution or provide another update within 30 minutes.
Identified
We have identified an issue with the Snowflake Query Processing Layer, Snowflake Snowpipe Service, and Data Replication.
Symptoms: Query Failures, Degraded Performance, Warehouse Provisioning delays, Delay in the processing of data ingestion
Incident Start Time: 11:25 PT Oct 08, 2020
We will provide more information on the potential issue update within the next 30 minutes.
Symptoms: Query Failures, Degraded Performance, Warehouse Provisioning delays, Delay in the processing of data ingestion
Incident Start Time: 11:25 PT Oct 08, 2020
We will provide more information on the potential issue update within the next 30 minutes.
This incident affected: AWS - US East (N. Virginia) (Snowflake Data Warehouse (Database), Snowpipe (Data Ingestion), Replication).