GCP - US East 4 (N. Virginia): INC0110564
Incident
Report for Snowflake
Postmortem
Snowflake Engineering has completed the postmortem of this service incident. A detailed Root Cause Analysis (RCA) is available on the Snowflake Community site:
https://community.snowflake.com/s/article/INC0110564
Resolved
Current status: We've coordinated with our third-party service provider to implement the fix for this issue, and we've monitored the environment to confirm that service was restored. If you experience additional issues or have questions, please open a support case via Snowflake Community.
Customer experience: Customers hosted in the specified regions may have been unable to execute queries.
Incident start time: 03:25 UTC June 22, 2024
Incident end time: 07:33 UTC June 22, 2024
Preliminary root cause: A technical issue with a third-party service provider caused an impact on Snowflake's operations. We will be contacting the third-party service provider to conduct a RCA.
A root cause analysis (RCA) document will be published within ten business days.
Customer experience: Customers hosted in the specified regions may have been unable to execute queries.
Incident start time: 03:25 UTC June 22, 2024
Incident end time: 07:33 UTC June 22, 2024
Preliminary root cause: A technical issue with a third-party service provider caused an impact on Snowflake's operations. We will be contacting the third-party service provider to conduct a RCA.
A root cause analysis (RCA) document will be published within ten business days.
Monitoring
Current status: We've coordinated with our third-party service provider to implement the fix for this issue, and we'll continue to monitor the environment until we're confident all services are functioning properly.
Customer experience: Customers hosted in the specified regions may have been unable to execute queries.
Incident start time: 03:25 UTC June 22, 2024
Incident end time: 07:33 UTC June 22, 2024
Preliminary root cause: A technical issue with a third-party service provider caused an impact on Snowflake's operations. We will be contacting the third-party service provider to conduct a RCA
Customer experience: Customers hosted in the specified regions may have been unable to execute queries.
Incident start time: 03:25 UTC June 22, 2024
Incident end time: 07:33 UTC June 22, 2024
Preliminary root cause: A technical issue with a third-party service provider caused an impact on Snowflake's operations. We will be contacting the third-party service provider to conduct a RCA
Update
Current status: We've confirmed that this issue impacts service, and we're continuing to investigate to determine the source of the issue. We'll provide another update within 120 minutes.
Customer experience: Customers hosted in the specified regions may be unable to execute queries.
Customer experience: Customers hosted in the specified regions may be unable to execute queries.
Update
Current status: We've confirmed that this issue impacts service, and we're continuing to investigate to determine the source of the issue. We'll provide another update within 60 minutes.
Customer experience: Customers hosted in the specified regions may be unable to execute queries.
Customer experience: Customers hosted in the specified regions may be unable to execute queries.
Update
Current status: We've confirmed that this issue impacts service, and we're continuing to investigate to determine the source of the issue. We'll provide another update within 60 minutes.
Customer experience: Customers hosted in the specified regions may be unable to execute queries.
Customer experience: Customers hosted in the specified regions may be unable to execute queries.
Update
Current status: We've confirmed that this issue impacts service, and we're continuing to investigate to determine the source of the issue. We'll provide another update within 60 minutes.
Customer experience: Customers hosted in the specified regions may be unable to execute queries.
Customer experience: Customers hosted in the specified regions may be unable to execute queries.
Investigating
Current status: We've confirmed that this issue impacts service, and we're continuing to investigate to determine the source of the issue. We'll provide another update within 60 minutes.
Customer experience: Customers hosted in the specified regions may be unable to execute queries.
Customer experience: Customers hosted in the specified regions may be unable to execute queries.
This incident affected: GCP - US East 4 (N. Virginia) (Snowflake Data Warehouse (Database)).