AWS - US West (Oregon) - US East2 (Ohio) - Europe (Frankfurt) : SI-20200929
Incident
Report for Snowflake
Postmortem
Dear Customer,
Snowflake Engineering has completed the postmortem of this service incident. A detailed Root Cause Analysis is made available on the Snowflake Community site.
https://community.snowflake.com/s/article/SI-20200929
We apologize for the service incident and the impact on your applications.
If you have any questions or difficulty accessing the Snowflake community site, please send feedback by submitting a support case via the Snowflake Community Site.
Thank you,
Snowflake Support
Resolved
The issue is now resolved.
Incident Start Time: 00:10 PT September 29, 2020
Incident End Time: 05:20 PT September 29, 2020
A Root Cause Analysis (RCA) will be posted within the next seven business days.
We apologize for the inconvenience caused by this Major Incident.
If you have any questions or experience any related issues, please open a support request ticket via the Snowflake Community Site.
Incident Start Time: 00:10 PT September 29, 2020
Incident End Time: 05:20 PT September 29, 2020
A Root Cause Analysis (RCA) will be posted within the next seven business days.
We apologize for the inconvenience caused by this Major Incident.
If you have any questions or experience any related issues, please open a support request ticket via the Snowflake Community Site.
Identified
Snowflake has identified an issue with the latest release and has now rolled back the release. This should help with the Snowflake Query Processing Layer.
Symptom: Degraded query performance
Incident Start Time: 00:10 PT September 29, 2020
Customer Action: If you are affected by this issue and observe long-running queries, Snowflake advises to abort and re-execute them to complete.
We are now monitoring the system for any further recurrence of the problem. The next update is expected in 30 minutes.
Symptom: Degraded query performance
Incident Start Time: 00:10 PT September 29, 2020
Customer Action: If you are affected by this issue and observe long-running queries, Snowflake advises to abort and re-execute them to complete.
We are now monitoring the system for any further recurrence of the problem. The next update is expected in 30 minutes.
Update
Snowflake continues to investigate issues that were identified within the Snowflake Query Processing Layer.
Symptom: Degraded query performance
Incident Start Time: 00:10 PT September 29, 2020
Customer Action: If you are affected by this issue and observe long-running queries, Snowflake advises to abort and re-execute them to complete.
We will provide an update within the next 30 minutes.
Symptom: Degraded query performance
Incident Start Time: 00:10 PT September 29, 2020
Customer Action: If you are affected by this issue and observe long-running queries, Snowflake advises to abort and re-execute them to complete.
We will provide an update within the next 30 minutes.
Investigating
We are investigating an issue with the Snowflake Query Processing Layer.
Symptom: Degraded query performance
Incident Start Time: 00:10 PT September 29, 2020
We will provide an update within the next 30 minutes.
Symptom: Degraded query performance
Incident Start Time: 00:10 PT September 29, 2020
We will provide an update within the next 30 minutes.
This incident affected: AWS - Europe (Frankfurt) (Databases, Tables, and Views), AWS - US West (Oregon) (Databases, Tables, and Views), and AWS - US East (Ohio) (Databases, Tables, and Views).