AWS - Europe (Frankfurt): MI-20220117
Incident
Report for Snowflake
Postmortem
Dear Customer,
Snowflake Engineering has completed the postmortem of this major incident. A detailed Root Cause Analysis is made available on the Snowflake Community site.
https://community.snowflake.com/s/article/MI-20220117
We apologise for the major incident and the impact on your applications.
If you have any questions or difficulty accessing the Snowflake community site, please send feedback by submitting a support case or calling Snowflake Technical Support.
Thank you,
Snowflake Support
Resolved
The Service Incident is now closed.
A Root Cause Analysis (RCA) will be posted within the next seven business days.
We apologize for the inconvenience caused by this incident.
If you have any questions or experience any related issues, please open a support case via the Snowflake Community Site.
A Root Cause Analysis (RCA) will be posted within the next seven business days.
We apologize for the inconvenience caused by this incident.
If you have any questions or experience any related issues, please open a support case via the Snowflake Community Site.
Monitoring
We applied a fix to resolve the issue.
Symptom(s): Users cannot provision new accounts
Incident Start Time: 01:16 PT January 17, 2022
Incident End Time: 04:38 PT January 18, 2022
We are now monitoring the system for any further recurrence of the problem. We will remain in this state for 60 minutes.
If you have any questions or experience any related issues, please open a support case via the Snowflake Community Site.
Symptom(s): Users cannot provision new accounts
Incident Start Time: 01:16 PT January 17, 2022
Incident End Time: 04:38 PT January 18, 2022
We are now monitoring the system for any further recurrence of the problem. We will remain in this state for 60 minutes.
If you have any questions or experience any related issues, please open a support case via the Snowflake Community Site.
Update
We are continuing to investigate the issue with Snowflake services.
Symptom(s): Users cannot provision new accounts
Incident Start Time: 01:16 PT January 17, 2022
Customer Action:
No customer action needed at this time
We will provide more information on the problem investigation status as soon as we have identified the problem or provide an update within 30 minutes.
Symptom(s): Users cannot provision new accounts
Incident Start Time: 01:16 PT January 17, 2022
Customer Action:
No customer action needed at this time
We will provide more information on the problem investigation status as soon as we have identified the problem or provide an update within 30 minutes.
Update
We are continuing to investigate the issue with Snowflake services.
Symptom(s): Users cannot provision new accounts
Incident Start Time: 01:16 PT January 17, 2022
Customer Action:
No customer action needed at this time
We will provide more information on the problem investigation status as soon as we have identified the problem or provide an update within 30 minutes.
Symptom(s): Users cannot provision new accounts
Incident Start Time: 01:16 PT January 17, 2022
Customer Action:
No customer action needed at this time
We will provide more information on the problem investigation status as soon as we have identified the problem or provide an update within 30 minutes.
Update
We are continuing to investigate the issue with Snowflake services.
Symptom(s): Users cannot provision new accounts
Incident Start Time: 01:16 PT January 17, 2022
Customer Action:
No customer action needed at this time
We will provide more information on the problem investigation status as soon as we have identified the problem or provide an update within 30 minutes.
Symptom(s): Users cannot provision new accounts
Incident Start Time: 01:16 PT January 17, 2022
Customer Action:
No customer action needed at this time
We will provide more information on the problem investigation status as soon as we have identified the problem or provide an update within 30 minutes.
Update
We are investigating an issue with one of the Snowflake services.
Symptom(s): Users cannot provision new accounts
Incident Start Time: 01:16 PT January 17, 2022
We will provide more information on the problem investigation status as soon as we have identified the problem or provide an update within 30 minutes.
Symptom(s): Users cannot provision new accounts
Incident Start Time: 01:16 PT January 17, 2022
We will provide more information on the problem investigation status as soon as we have identified the problem or provide an update within 30 minutes.
Update
We are investigating an issue with one of the Snowflake services.
Symptom(s): Users cannot provision new accounts
Incident Start Time: 01:16 PT January 17, 2022
We will provide more information on the problem investigation status as soon as we have identified the problem or provide an update within 30 minutes.
Symptom(s): Users cannot provision new accounts
Incident Start Time: 01:16 PT January 17, 2022
We will provide more information on the problem investigation status as soon as we have identified the problem or provide an update within 30 minutes.
Investigating
We are currently investigating a potential issue with the following:
AWS - Europe (Frankfurt) - Snowflake Data Warehouse (Database)
This message is provided for informational purposes. If the investigation identifies that an Incident exists, we will post an update. Otherwise, we will remove this message.
AWS - Europe (Frankfurt) - Snowflake Data Warehouse (Database)
This message is provided for informational purposes. If the investigation identifies that an Incident exists, we will post an update. Otherwise, we will remove this message.
This incident affected: AWS - Europe (Frankfurt) (Snowflake Data Warehouse (Database)).