AZURE - Australia East (New South Wales): MI-20210804
Incident
Report for Snowflake
Postmortem
Dear Customer,
Snowflake Engineering has completed the postmortem of this service incident. A detailed Root Cause Analysis is made available on the Snowflake Community site.
https://community.snowflake.com/s/article/MI-20210804
We apologize for the service incident and the impact on your applications.
If you have any questions or difficulty accessing the Snowflake community site, please send feedback by submitting a support case or calling Snowflake Technical Support.
Thank you,
Snowflake Support
Resolved
The Service Incident is now closed.
A Root Cause Analysis (RCA) will be posted within the next seven business days.
We apologize for the inconvenience caused by this incident.
If you have any questions or experience any related issues, please open a support case via the Snowflake Community Site.
A Root Cause Analysis (RCA) will be posted within the next seven business days.
We apologize for the inconvenience caused by this incident.
If you have any questions or experience any related issues, please open a support case via the Snowflake Community Site.
Monitoring
The replication service has resumed.
Symptom(s): Replication to and from the deployment is affected
Incident Start Time: 08:22 PT August 04, 2021
Incident End Time: 09:33 PT August 04, 2021
We are now monitoring the system for any further recurrence of the problem. We will remain in this state for 60 minutes.
If you have any questions or experience any related issues, please open a support case via the Snowflake Community Site.
Symptom(s): Replication to and from the deployment is affected
Incident Start Time: 08:22 PT August 04, 2021
Incident End Time: 09:33 PT August 04, 2021
We are now monitoring the system for any further recurrence of the problem. We will remain in this state for 60 minutes.
If you have any questions or experience any related issues, please open a support case via the Snowflake Community Site.
Update
We continue our investigations of the cause of the replication delay on the AZURE - Australia East (New South Wales) deployment. The storage and network components continue to be analyzed.
Symptom(s): Replication to and from the deployment is affected
Incident Start Time: 08:22 PT August 04, 2021
Customer Action:
No customer action necessary at this moment
We will provide more information on the problem investigation status as soon as we have identified the problem or provide an update within 30 minutes.
Symptom(s): Replication to and from the deployment is affected
Incident Start Time: 08:22 PT August 04, 2021
Customer Action:
No customer action necessary at this moment
We will provide more information on the problem investigation status as soon as we have identified the problem or provide an update within 30 minutes.
Update
We continue our investigations of the cause of the replication delay on the AZURE - Australia East (New South Wales) deployment.
Symptom(s): Replication to and from the deployment is affected
Incident Start Time: 08:22 PT August 04, 2021
Customer Action:
No customer action necessary at this moment
We will provide more information on the problem investigation status as soon as we have identified the problem or provide an update within 30 minutes.
Symptom(s): Replication to and from the deployment is affected
Incident Start Time: 08:22 PT August 04, 2021
Customer Action:
No customer action necessary at this moment
We will provide more information on the problem investigation status as soon as we have identified the problem or provide an update within 30 minutes.
Investigating
We are investigating an issue with one of the Snowflake services.
Symptom(s): Replication to and from the deployment is affected
Incident Start Time: 08:22 PT August 04, 2021
We will provide more information on the problem investigation status as soon as we have identified the problem or provide an update within 30 minutes.
Symptom(s): Replication to and from the deployment is affected
Incident Start Time: 08:22 PT August 04, 2021
We will provide more information on the problem investigation status as soon as we have identified the problem or provide an update within 30 minutes.
This incident affected: Azure - Australia East (New South Wales) (Business Continuity).