INC0112060

Incident Report for Snowflake

Postmortem

Snowflake Engineering has completed the postmortem of this service incident. A detailed Root Cause Analysis (RCA) is available on the Snowflake Community site:
https://community.snowflake.com/s/article/INC0112060

Posted Aug 01, 2024 - 08:54 PDT

Resolved

Current status: We've coordinated with our third-party service provider to implement the fix for this issue, and we've monitored the environment to confirm that service was restored. If you experience additional issues or have questions, please open a support case via Snowflake Community.

Customer experience: Customers hosted in the specified regions may have been unable to access or use Snowflake services and features.

Incident start time: 22:33 UTC July 18, 2024
Incident end time: 05:30 UTC July 19, 2024

Preliminary root cause: A third-party service provider experienced an issue during a configuration change, which caused connectivity issues for Snowflake services in the impacted region.

A root cause analysis (RCA) document will be published within ten business days.
Posted Jul 19, 2024 - 01:44 PDT

Monitoring

Current status: Our third-party service provider has confirmed that they have implemented a fix to restore service on their platform, and the majority of their services are now restored.

Snowflake Engineering has completed additional restoration actions to return to full operational health. We will continue to monitor the environment until we're confident all services are functioning properly.

Customer experience: Customers hosted in the specified regions may have been unable to access or use Snowflake services and features.

Incident start time: 22:33 UTC July 18, 2024
Incident end time: 05:30 UTC July 19, 2024

Preliminary root cause: A third-party service provider experienced an issue during a configuration change, which caused connectivity issues for Snowflake services in the impacted region.
Posted Jul 19, 2024 - 00:39 PDT

Update

Current status: Our third-party service provider has confirmed that they have implemented a fix to restore service on their platform, and the majority of their services are now restored.

Snowflake Engineering continues to complete restoration actions to return to full operational health. We'll provide another update within 2 hours.

Customer experience: Customers hosted in the specified regions may be unable to access or use Snowflake services and features.

Workaround: There are currently no available workarounds for this issue.

Incident start time: 22:33 UTC July 18, 2024
Posted Jul 18, 2024 - 22:40 PDT

Update

Current status: We're continuing to coordinate with our third-party service provider to develop and implement a fix to restore service. Our third-party service provider has identified the root cause on their end and is now in the process of applying the fix to mitigate the issue. We'll provide another update within 2 hours.

Customer experience: Customers hosted in the specified regions may be unable to access or use Snowflake services and features.

Workaround: There are currently no available workarounds for this issue.

Incident start time: 22:33 UTC July 18, 2024
Posted Jul 18, 2024 - 20:33 PDT

Update

Current status: We're continuing to coordinate with our third-party service provider to develop and implement a fix to restore service. We'll provide another update within 2 hours.

Customer experience: Customers hosted in the specified regions may be unable to access or use Snowflake services and features.

Workaround: There are currently no available workarounds for this issue.

Incident start time: 22:33 UTC July 18, 2024
Posted Jul 18, 2024 - 18:40 PDT

Update

Current status: We're continuing to coordinate with our third-party service provider to develop and implement a fix to restore service. We'll provide another update within 60 minutes.

Customer experience: Customers hosted in the specified regions may be unable to access or use Snowflake services and features.

Workaround: There are currently no available workarounds for this issue.
Posted Jul 18, 2024 - 17:33 PDT

Identified

Current status: We've identified an issue with a third-party service provider, and we're coordinating with the provider to develop and implement a fix to restore service. We'll provide another update within 60 minutes.

Customer experience: Customers hosted in the specified regions may be unable to access or use Snowflake services and features.
Posted Jul 18, 2024 - 16:37 PDT

Update

Current status: We've confirmed that this issue impacts service, and we're continuing to investigate to determine the source of the issue. We'll provide another update within 60 minutes.

Customer experience: Customers hosted in the specified regions may be unable to access or use Snowflake services and features.
Posted Jul 18, 2024 - 16:13 PDT

Investigating

Current status: We're investigating an issue with Snowflake Data Cloud. We'll provide an update within 60 minutes.

Customer experience: Customers hosted in the specified regions may be unable to access or use Snowflake services and features.
Posted Jul 18, 2024 - 15:45 PDT
This incident affected: Azure - Central US (Iowa) (Snowflake Data Warehouse (Database), Snowpipe (Data Ingestion), Replication, Snowsight).