INC0112060
Incident
Report for Snowflake
Postmortem
Snowflake Engineering has completed the postmortem of this service incident. A detailed Root Cause Analysis (RCA) is available on the Snowflake Community site:
https://community.snowflake.com/s/article/INC0112060
Resolved
Current status: We've coordinated with our third-party service provider to implement the fix for this issue, and we've monitored the environment to confirm that service was restored. If you experience additional issues or have questions, please open a support case via Snowflake Community.
Customer experience: Customers hosted in the specified regions may have been unable to access or use Snowflake services and features.
Incident start time: 22:33 UTC July 18, 2024
Incident end time: 05:30 UTC July 19, 2024
Preliminary root cause: A third-party service provider experienced an issue during a configuration change, which caused connectivity issues for Snowflake services in the impacted region.
A root cause analysis (RCA) document will be published within ten business days.
Customer experience: Customers hosted in the specified regions may have been unable to access or use Snowflake services and features.
Incident start time: 22:33 UTC July 18, 2024
Incident end time: 05:30 UTC July 19, 2024
Preliminary root cause: A third-party service provider experienced an issue during a configuration change, which caused connectivity issues for Snowflake services in the impacted region.
A root cause analysis (RCA) document will be published within ten business days.
Monitoring
Current status: Our third-party service provider has confirmed that they have implemented a fix to restore service on their platform, and the majority of their services are now restored.
Snowflake Engineering has completed additional restoration actions to return to full operational health. We will continue to monitor the environment until we're confident all services are functioning properly.
Customer experience: Customers hosted in the specified regions may have been unable to access or use Snowflake services and features.
Incident start time: 22:33 UTC July 18, 2024
Incident end time: 05:30 UTC July 19, 2024
Preliminary root cause: A third-party service provider experienced an issue during a configuration change, which caused connectivity issues for Snowflake services in the impacted region.
Snowflake Engineering has completed additional restoration actions to return to full operational health. We will continue to monitor the environment until we're confident all services are functioning properly.
Customer experience: Customers hosted in the specified regions may have been unable to access or use Snowflake services and features.
Incident start time: 22:33 UTC July 18, 2024
Incident end time: 05:30 UTC July 19, 2024
Preliminary root cause: A third-party service provider experienced an issue during a configuration change, which caused connectivity issues for Snowflake services in the impacted region.
Update
Current status: Our third-party service provider has confirmed that they have implemented a fix to restore service on their platform, and the majority of their services are now restored.
Snowflake Engineering continues to complete restoration actions to return to full operational health. We'll provide another update within 2 hours.
Customer experience: Customers hosted in the specified regions may be unable to access or use Snowflake services and features.
Workaround: There are currently no available workarounds for this issue.
Incident start time: 22:33 UTC July 18, 2024
Snowflake Engineering continues to complete restoration actions to return to full operational health. We'll provide another update within 2 hours.
Customer experience: Customers hosted in the specified regions may be unable to access or use Snowflake services and features.
Workaround: There are currently no available workarounds for this issue.
Incident start time: 22:33 UTC July 18, 2024
Update
Current status: We're continuing to coordinate with our third-party service provider to develop and implement a fix to restore service. Our third-party service provider has identified the root cause on their end and is now in the process of applying the fix to mitigate the issue. We'll provide another update within 2 hours.
Customer experience: Customers hosted in the specified regions may be unable to access or use Snowflake services and features.
Workaround: There are currently no available workarounds for this issue.
Incident start time: 22:33 UTC July 18, 2024
Customer experience: Customers hosted in the specified regions may be unable to access or use Snowflake services and features.
Workaround: There are currently no available workarounds for this issue.
Incident start time: 22:33 UTC July 18, 2024
Update
Current status: We're continuing to coordinate with our third-party service provider to develop and implement a fix to restore service. We'll provide another update within 2 hours.
Customer experience: Customers hosted in the specified regions may be unable to access or use Snowflake services and features.
Workaround: There are currently no available workarounds for this issue.
Incident start time: 22:33 UTC July 18, 2024
Customer experience: Customers hosted in the specified regions may be unable to access or use Snowflake services and features.
Workaround: There are currently no available workarounds for this issue.
Incident start time: 22:33 UTC July 18, 2024
Update
Current status: We're continuing to coordinate with our third-party service provider to develop and implement a fix to restore service. We'll provide another update within 60 minutes.
Customer experience: Customers hosted in the specified regions may be unable to access or use Snowflake services and features.
Workaround: There are currently no available workarounds for this issue.
Customer experience: Customers hosted in the specified regions may be unable to access or use Snowflake services and features.
Workaround: There are currently no available workarounds for this issue.
Identified
Current status: We've identified an issue with a third-party service provider, and we're coordinating with the provider to develop and implement a fix to restore service. We'll provide another update within 60 minutes.
Customer experience: Customers hosted in the specified regions may be unable to access or use Snowflake services and features.
Customer experience: Customers hosted in the specified regions may be unable to access or use Snowflake services and features.
Update
Current status: We've confirmed that this issue impacts service, and we're continuing to investigate to determine the source of the issue. We'll provide another update within 60 minutes.
Customer experience: Customers hosted in the specified regions may be unable to access or use Snowflake services and features.
Customer experience: Customers hosted in the specified regions may be unable to access or use Snowflake services and features.
Investigating
Current status: We're investigating an issue with Snowflake Data Cloud. We'll provide an update within 60 minutes.
Customer experience: Customers hosted in the specified regions may be unable to access or use Snowflake services and features.
Customer experience: Customers hosted in the specified regions may be unable to access or use Snowflake services and features.
This incident affected: Azure - Central US (Iowa) (Snowflake Data Warehouse (Database), Snowpipe (Data Ingestion), Replication, Snowsight).