Dear Customer,
Snowflake Engineering has completed the postmortem of this service incident. A detailed Root Cause Analysis is made available on the Snowflake Community site.
We apologize for the service incident and the impact on your applications.
If you have any questions or difficulty accessing the Snowflake community site, please send feedback by submitting a support case or calling Snowflake Technical Support.
Thank you,
Snowflake Support
Posted Mar 30, 2021 - 17:40 PDT
Resolved
The Service Incident is now closed.
A Root Cause Analysis (RCA) will be posted within the next ten business days.
We apologize for the inconvenience caused by this incident.
If you have any questions or experience any related issues, please open a support case via the Snowflake Community Site.
Posted Mar 14, 2021 - 23:11 PDT
Monitoring
We applied a fix to resolve the issue.
Symptom(s): Can not run queries, slow running queries Incident Start Time: 16:30 PT March 14, 2021 Incident End Time: 16:54 PT March 14, 2021
Snowflake engineering and our Cloud service provider Microsoft Azure, confirmed system stability from 16:54 PT March 14, 2021.
We are now monitoring the system for any further recurrence of the problem. We will remain in this state for 60 minutes.
Posted Mar 14, 2021 - 22:08 PDT
Update
We have identified and resolved the problem with the query ability to connect to Snowflake. We are continuing to work on an issue with degraded query performance.
We will update the status as soon as the issue is resolved or provide an update within 60 minutes.
Posted Mar 14, 2021 - 20:42 PDT
Update
We have identified and resolved the problem with the query ability to connect to Snowflake. We are continuing to work on an issue with degraded query performance.
We will update the status as soon as the issue is resolved or provide an update within 30 minutes.
Posted Mar 14, 2021 - 20:11 PDT
Update
We have identified and resolved the problem with the query ability to connect to Snowflake. We are continuing to work on an issue with degraded query performance.
We will update the status as soon as the issue is resolved or provide an update within 30 minutes.
Posted Mar 14, 2021 - 19:41 PDT
Update
We have identified and resolved the problem with the query ability to connect to Snowflake. We are continuing to work on an issue with degraded query performance.
We will update the status as soon as the issue is resolved or provide an update within 30 minutes.
Posted Mar 14, 2021 - 19:12 PDT
Update
We have identified and resolved the problem with the query ability to connect to Snowflake. We are continuing to work on an issue with degraded query performance.
We will update the status as soon as the issue is resolved or provide an update within 30 minutes.
Posted Mar 14, 2021 - 18:41 PDT
Update
We have identified and resolved the problem with the ability to connect to Snowflake. We are continuing to work on an issue with degraded query performance.