AWS - US East (N. Virginia): MI-20211207
Incident
Report for Snowflake
Postmortem
Dear Customer,
Snowflake Engineering has completed the postmortem of this service incident. A detailed Root Cause Analysis is made available on the Snowflake Community site.
https://community.snowflake.com/s/article/MI-20211207
We apologize for the service incident and the impact on your applications.
If you have any questions or difficulty accessing the Snowflake community site, please send feedback by submitting a support case or calling Snowflake Technical Support.
Thank you,
Snowflake Support
Resolved
The Service Incident is now closed.
A Root Cause Analysis (RCA) will be posted within the next ten business days.
We apologize for the inconvenience caused by this incident.
If you have any questions or experience any related issues, please open a support case via the Snowflake Community Site.
A Root Cause Analysis (RCA) will be posted within the next ten business days.
We apologize for the inconvenience caused by this incident.
If you have any questions or experience any related issues, please open a support case via the Snowflake Community Site.
Monitoring
AWS applied a fix to resolve the issue.
Symptom(s): Delays with warehouse resume
Incident Start Time: 08:03 PT December 07, 2021
Incident End Time: 15:31 PT December 07, 2021
We are now monitoring the system for any further recurrence of the problem. We will remain in this state for 60 minutes.
If you have any questions or experience any related issues, please open a support case via the Snowflake Community Site.
Symptom(s): Delays with warehouse resume
Incident Start Time: 08:03 PT December 07, 2021
Incident End Time: 15:31 PT December 07, 2021
We are now monitoring the system for any further recurrence of the problem. We will remain in this state for 60 minutes.
If you have any questions or experience any related issues, please open a support case via the Snowflake Community Site.
Update
Continuing to follow up with AWS. Snowflake Engineering has initiated mitigation efforts to address any potential delays with provisioning new servers and improved the success rate with loading the Data Marketplace. AWS progress updates are available here https://status.aws.amazon.com/.
Impact: Mitigation efforts have addressed reported delays with provisioning new servers. Customers are now able to access Data Marketplace.
Customer Action:
None at this time
Symptom(s): Delays with warehouse resume
Incident Start Time: 8:03 PT December 7, 2021
We are working on mitigating the problem. We will update the status as soon as the issue is resolved or provide an update within 60 minutes.
Impact: Mitigation efforts have addressed reported delays with provisioning new servers. Customers are now able to access Data Marketplace.
Customer Action:
None at this time
Symptom(s): Delays with warehouse resume
Incident Start Time: 8:03 PT December 7, 2021
We are working on mitigating the problem. We will update the status as soon as the issue is resolved or provide an update within 60 minutes.
Update
Continuing to follow up with AWS. Snowflake Engineering has initiated mitigation efforts to address any potential delays with provisioning new servers and improved the success rate with loading the Data Marketplace. AWS progress updates are available here https://status.aws.amazon.com/.
Impact: Mitigation efforts have addressed reported delays with provisioning new servers. Intermittent issues loading the Data Marketplace are ongoing.
Customer Action:
Nothing
Symptom(s): Delays with warehouse resume
Incident Start Time: 8:03 PT December 7, 2021
We are working on mitigating the problem. We will update the status as soon as the issue is resolved or provide an update within 60 minutes.
Impact: Mitigation efforts have addressed reported delays with provisioning new servers. Intermittent issues loading the Data Marketplace are ongoing.
Customer Action:
Nothing
Symptom(s): Delays with warehouse resume
Incident Start Time: 8:03 PT December 7, 2021
We are working on mitigating the problem. We will update the status as soon as the issue is resolved or provide an update within 60 minutes.
Update
Continuing to follow up with AWS. Snowflake Engineering has initiated mitigation efforts to address any potential delays with provisioning new servers and improved the success rate with loading the Data Marketplace. AWS progress updates are available here https://status.aws.amazon.com/.
Impact: Mitigation efforts have addressed reported delays with provisioning new servers. Intermittent issues loading the Data Marketplace are ongoing.
Customer Action:
Nothing
Symptom(s): Delays with warehouse resume
Incident Start Time: 8:03 PT December 7, 2021
We are working on mitigating the problem. We will update the status as soon as the issue is resolved or provide an update within 60 minutes.
Impact: Mitigation efforts have addressed reported delays with provisioning new servers. Intermittent issues loading the Data Marketplace are ongoing.
Customer Action:
Nothing
Symptom(s): Delays with warehouse resume
Incident Start Time: 8:03 PT December 7, 2021
We are working on mitigating the problem. We will update the status as soon as the issue is resolved or provide an update within 60 minutes.
Update
Continuing to follow up with AWS. Snowflake Engineering has initiated mitigation efforts. Details are available here https://status.aws.amazon.com/.
Impact: Potential delays with provisioning new servers. Unable to load the Data Marketplace.
Customer Action:
Nothing
Symptom(s): Delays with warehouse resume
Incident Start Time: 8:03 PT December 7, 2021
We are working on mitigating the problem. We will update the status as soon as the issue is resolved or provide an update within 60 minutes.
Impact: Potential delays with provisioning new servers. Unable to load the Data Marketplace.
Customer Action:
Nothing
Symptom(s): Delays with warehouse resume
Incident Start Time: 8:03 PT December 7, 2021
We are working on mitigating the problem. We will update the status as soon as the issue is resolved or provide an update within 60 minutes.
Update
Continuing to follow up with AWS. Snowflake Engineering has initiated mitigation efforts. Details are available here https://status.aws.amazon.com/.
Delays with provisioning new servers.
Customer Action:
Nothing
Symptom(s): Delays with warehouse resume
Incident Start Time: 8:03 PT December 7, 2021
We are working on mitigating the problem. We will update the status as soon as the issue is resolved or provide an update within 60 minutes.
Delays with provisioning new servers.
Customer Action:
Nothing
Symptom(s): Delays with warehouse resume
Incident Start Time: 8:03 PT December 7, 2021
We are working on mitigating the problem. We will update the status as soon as the issue is resolved or provide an update within 60 minutes.
Update
Continuing to follow up with AWS. Snowflake Engineering has initiated mitigation efforts. Details are available here https://status.aws.amazon.com/.
Delays with provisioning new servers.
Customer Action:
Nothing
Symptom(s): Delays with warehouse resume
Incident Start Time: 8:03 PT December 7, 2021
We are working on mitigating the problem. We will update the status as soon as the issue is resolved or provide an update within 60 minutes.
Delays with provisioning new servers.
Customer Action:
Nothing
Symptom(s): Delays with warehouse resume
Incident Start Time: 8:03 PT December 7, 2021
We are working on mitigating the problem. We will update the status as soon as the issue is resolved or provide an update within 60 minutes.
Update
Continuing to follow up with AWS. Snowflake Engineering has initiated mitigation efforts. Details available here https://status.aws.amazon.com/.
Delays with provisioning new servers.
Customer Action:
Nothing
Symptom(s): Delays with warehouse resume
Incident Start Time: 8:03 PT December 7, 2021
We are working on mitigating the problem. We will update the status as soon as the issue is resolved or provide an update within 60 minutes.
Delays with provisioning new servers.
Customer Action:
Nothing
Symptom(s): Delays with warehouse resume
Incident Start Time: 8:03 PT December 7, 2021
We are working on mitigating the problem. We will update the status as soon as the issue is resolved or provide an update within 60 minutes.
Identified
Known issue with AWS. Details available here https://status.aws.amazon.com/
Delays with provisioning new servers.
Customer Action:
Nothing
Symptom(s): Delays with warehouse resume
Incident Start Time: 8:03 PT December 7, 2021
We are working on mitigating the problem. We will update the status as soon as the issue is resolved or provide an update within 30 minutes.
Delays with provisioning new servers.
Customer Action:
Nothing
Symptom(s): Delays with warehouse resume
Incident Start Time: 8:03 PT December 7, 2021
We are working on mitigating the problem. We will update the status as soon as the issue is resolved or provide an update within 30 minutes.
Update
We are investigating an issue with one of the Snowflake services.
Symptom(s): Delays with warehouse resume
Incident Start Time: 8:03 PT December 7, 2021
We will provide more information on the problem investigation status as soon as we have identified the problem or provide an update within 30 minutes.
Symptom(s): Delays with warehouse resume
Incident Start Time: 8:03 PT December 7, 2021
We will provide more information on the problem investigation status as soon as we have identified the problem or provide an update within 30 minutes.
Investigating
We are currently investigating a potential issue with the following:
AWS - US East (N. Virginia) - Snowflake Data Warehouse (Database)
This message is provided for informational purposes. If the investigation identifies that an Incident exists, we will post an update. Otherwise, we will remove this message.
AWS - US East (N. Virginia) - Snowflake Data Warehouse (Database)
This message is provided for informational purposes. If the investigation identifies that an Incident exists, we will post an update. Otherwise, we will remove this message.
This incident affected: AWS - US East (N. Virginia) (Databases, Tables, and Views, Applications).