Snowflake Engineering has completed the postmortem of this service incident. A detailed Root Cause Analysis (RCA) is available on the Snowflake Community site: https://community.snowflake.com/s/article/INC0091787
Posted Sep 14, 2023 - 22:55 PDT
Resolved
Current status: We've implemented the fix for this issue and monitored the environment to confirm that service was restored. If you experience additional issues or have questions, please open a support case via Snowflake Community. Customer experience: Customers hosted in the specified regions may have been unable to access or use Snowflake services and features. Incident start time: 21:51 UTC September 07, 2023 Incident end time: 22:16 UTC September 07, 2023 Preliminary root cause: A routine configuration update to our request-routing infrastructure caused a subset of systems to become unavailable and reject incoming requests as a result.
Posted Sep 07, 2023 - 16:53 PDT
Monitoring
Current status: We've implemented the fix for this issue, and we'll continue to monitor the environment until we're confident all services are functioning properly. Customer experience: Customers hosted in the specified regions may be unable to access Snowflake services and features. Incident start time: 21:51 UTC September 07, 2023 Incident end time: 22:16 UTC September 07, 2023 Preliminary root cause: A routine configuration update to our request-routing infrastructure caused a subset of systems to become unavailable and reject incoming requests as a result.
Posted Sep 07, 2023 - 15:40 PDT
Investigating
Current status: We're investigating an issue with Snowflake Data Cloud. We'll provide an update within 60 minutes. Customer experience: Customers hosted in the specified regions may be unable to access Snowflake services and features. Incident start time: 21:51 UTC September 07, 2023
Posted Sep 07, 2023 - 15:22 PDT
This incident affected: Azure - UK South (London) (Snowflake Data Warehouse (Database), Snowpipe (Data Ingestion), Replication, Snowsight).