Azure - UK South (London): INC0091787
Incident
Report for Snowflake
Postmortem
Snowflake Engineering has completed the postmortem of this service incident. A detailed Root Cause Analysis (RCA) is available on the Snowflake Community site:
https://community.snowflake.com/s/article/INC0091787
Resolved
Current status: We've implemented the fix for this issue and monitored the environment to confirm that service was restored. If you experience additional issues or have questions, please open a support case via Snowflake Community.
Customer experience: Customers hosted in the specified regions may have been unable to access or use Snowflake services and features.
Incident start time: 21:51 UTC September 07, 2023
Incident end time: 22:16 UTC September 07, 2023
Preliminary root cause: A routine configuration update to our request-routing infrastructure caused a subset of systems to become unavailable and reject incoming requests as a result.
Customer experience: Customers hosted in the specified regions may have been unable to access or use Snowflake services and features.
Incident start time: 21:51 UTC September 07, 2023
Incident end time: 22:16 UTC September 07, 2023
Preliminary root cause: A routine configuration update to our request-routing infrastructure caused a subset of systems to become unavailable and reject incoming requests as a result.
Monitoring
Current status: We've implemented the fix for this issue, and we'll continue to monitor the environment until we're confident all services are functioning properly.
Customer experience: Customers hosted in the specified regions may be unable to access Snowflake services and features.
Incident start time: 21:51 UTC September 07, 2023
Incident end time: 22:16 UTC September 07, 2023
Preliminary root cause: A routine configuration update to our request-routing infrastructure caused a subset of systems to become unavailable and reject incoming requests as a result.
Customer experience: Customers hosted in the specified regions may be unable to access Snowflake services and features.
Incident start time: 21:51 UTC September 07, 2023
Incident end time: 22:16 UTC September 07, 2023
Preliminary root cause: A routine configuration update to our request-routing infrastructure caused a subset of systems to become unavailable and reject incoming requests as a result.
Investigating
Current status: We're investigating an issue with Snowflake Data Cloud. We'll provide an update within 60 minutes.
Customer experience: Customers hosted in the specified regions may be unable to access Snowflake services and features.
Incident start time: 21:51 UTC September 07, 2023
Customer experience: Customers hosted in the specified regions may be unable to access Snowflake services and features.
Incident start time: 21:51 UTC September 07, 2023
This incident affected: Azure - UK South (London) (Databases, Tables, and Views, Data Loading and Unloading, Applications, Business Continuity).