AWS - US West (Oregon): SI-20201027
Incident
Report for Snowflake
Postmortem
Dear Customer,
Snowflake Engineering has completed the postmortem of this service incident. A detailed Root Cause Analysis is made available on the Snowflake Community site.
https://community.snowflake.com/s/article/SI-20201027
We apologize for the service incident and the impact on your applications.
If you have any questions or difficulty accessing the Snowflake community site, please send feedback by submitting a support case via the Snowflake Community Site.
Thank you,
Snowflake Support
Resolved
The Service Incident is now closed.
A Root Cause Analysis (RCA) will be posted within the next seven business days.
We apologize for the inconvenience caused by this incident.
If you have any questions or experience any related issues, please open a support case via the Snowflake Community Site.
A Root Cause Analysis (RCA) will be posted within the next seven business days.
We apologize for the inconvenience caused by this incident.
If you have any questions or experience any related issues, please open a support case via the Snowflake Community Site.
Monitoring
We applied a fix to resolve the issue.
Symptom(s): Intermittent connectivity failure to Snowflake service
Incident Start Time: 08:55 PT October 27, 2020
Incident End Time: 11:55 PT October 27, 2020
We are now monitoring the system for any further recurrence of the problem. We will remain in this state for 60 minutes.
If you have any questions or experience any related issues, please open a support case via the Snowflake Community Site.
Symptom(s): Intermittent connectivity failure to Snowflake service
Incident Start Time: 08:55 PT October 27, 2020
Incident End Time: 11:55 PT October 27, 2020
We are now monitoring the system for any further recurrence of the problem. We will remain in this state for 60 minutes.
If you have any questions or experience any related issues, please open a support case via the Snowflake Community Site.
Identified
We have identified the problem with the Snowflake Service that is causing the following symptom:
Symptom(s): Intermittent connectivity failure to Snowflake service
Incident Start Time: 08:55 PT October 27, 2020
We are working on mitigating the problem.
We will update the status as soon as the issue is resolved or given an update within 30 minutes.
Symptom(s): Intermittent connectivity failure to Snowflake service
Incident Start Time: 08:55 PT October 27, 2020
We are working on mitigating the problem.
We will update the status as soon as the issue is resolved or given an update within 30 minutes.
Investigating
We are investigating an issue with one of the Snowflake services.
Symptom(s): Intermittent connectivity failure to Snowflake service
Incident Start Time: 08:55 PT October 27, 2020
We will provide more information on the problem investigation status as soon as we have identified the problem or give an update within 30 minutes.
Symptom(s): Intermittent connectivity failure to Snowflake service
Incident Start Time: 08:55 PT October 27, 2020
We will provide more information on the problem investigation status as soon as we have identified the problem or give an update within 30 minutes.
This incident affected: AWS - US West (Oregon) (Snowflake Data Warehouse (Database)).