AWS - Europe (Stockholm): INC0126513
Incident
Report for Snowflake
Postmortem
Snowflake Engineering has completed the postmortem of this service incident. A detailed Root Cause Analysis (RCA) is available on the Snowflake Community site: https://community.snowflake.com/s/article/INC0126513
Resolved
Current status: We've coordinated with our third-party service provider to implement the fix for this issue, and we've monitored the environment to confirm that service was restored. If you experience additional issues or have questions, please open a support case via Snowflake Community.
Customer experience: Customers hosted in the specified regions may have been intermittently unable to execute queries.
Incident start time: 23:11 UTC February 13, 2025
Incident end time: 00:21 UTC February 14, 2025
Preliminary root cause: A third-party service provider experienced a network issue, which caused connectivity issues when trying to use Snowflake services.
A root cause analysis (RCA) document will be published within ten business days.
Customer experience: Customers hosted in the specified regions may have been intermittently unable to execute queries.
Incident start time: 23:11 UTC February 13, 2025
Incident end time: 00:21 UTC February 14, 2025
Preliminary root cause: A third-party service provider experienced a network issue, which caused connectivity issues when trying to use Snowflake services.
A root cause analysis (RCA) document will be published within ten business days.
Monitoring
Current status: We've coordinated with our third-party service provider to implement the fix for this issue, and we'll continue to monitor the environment until we're confident all services are functioning properly.
Customer experience: Customers hosted in the specified regions may have been intermittently unable to execute queries.
Incident start time: 23:11 UTC February 13, 2025
Incident end time: 00:21 UTC February 14, 2025
Preliminary root cause: A third-party service provider experienced a network issue, which caused connectivity issues when trying to use Snowflake services.
Customer experience: Customers hosted in the specified regions may have been intermittently unable to execute queries.
Incident start time: 23:11 UTC February 13, 2025
Incident end time: 00:21 UTC February 14, 2025
Preliminary root cause: A third-party service provider experienced a network issue, which caused connectivity issues when trying to use Snowflake services.
Identified
Current status: We're continuing to coordinate with our third-party service provider to develop and implement a fix to restore service. We'll provide another update within 60 minutes.
Customer experience: Customers hosted in the specified regions may be intermittently unable to execute queries.
Incident start time: 23:11 UTC February 13, 2025
Customer experience: Customers hosted in the specified regions may be intermittently unable to execute queries.
Incident start time: 23:11 UTC February 13, 2025
Investigating
Current status: We're investigating an issue with Snowflake Data Cloud. We'll provide an update within 60 minutes.
Customer experience: Customers hosted in the specified regions may be intermittently unable to execute queries.
Incident start time: 23:11 UTC February 13, 2025
Customer experience: Customers hosted in the specified regions may be intermittently unable to execute queries.
Incident start time: 23:11 UTC February 13, 2025
This incident affected: AWS - Europe (Stockholm) (Snowflake Data Warehouse (Database)).