Azure - East US 2 (Virginia): INC0113237
Incident
Report for Snowflake
Postmortem
Snowflake Engineering has completed the postmortem of this service incident. A detailed Root Cause Analysis (RCA) is available on the Snowflake Community site:
https://community.snowflake.com/s/article/INC0113237
Resolved
Current status: We've implemented the fix for this issue and monitored the environment to confirm that service was restored. If you experience additional issues or have questions, please open a support case via Snowflake Community.
Customer experience: Customers connecting to Snowflake services may have experienced a certificate revoked error.
Incident start time: 02:17 UTC August 01, 2024
Incident end time: 14:29 UTC August 01, 2024
Preliminary root cause: A certificate configuration error within our load balancing infrastructure prevented requests to access the service from completing successfully.
A root cause analysis (RCA) document will be published within seven business days.
Customer experience: Customers connecting to Snowflake services may have experienced a certificate revoked error.
Incident start time: 02:17 UTC August 01, 2024
Incident end time: 14:29 UTC August 01, 2024
Preliminary root cause: A certificate configuration error within our load balancing infrastructure prevented requests to access the service from completing successfully.
A root cause analysis (RCA) document will be published within seven business days.
Monitoring
Current status: We've implemented the fix for this issue, and we'll continue to monitor the environment until we're confident all services are functioning properly.
Customer experience: Customers connecting to Snowflake services may have experienced a certificate revoked error.
Incident start time: 02:17 UTC August 01, 2024
Incident end time: 14:29 UTC August 01, 2024
Preliminary root cause: A certificate configuration error within our load balancing infrastructure prevented requests to access the service from completing successfully.
Customer experience: Customers connecting to Snowflake services may have experienced a certificate revoked error.
Incident start time: 02:17 UTC August 01, 2024
Incident end time: 14:29 UTC August 01, 2024
Preliminary root cause: A certificate configuration error within our load balancing infrastructure prevented requests to access the service from completing successfully.
Update
Current status: We've identified the source of the issue, and are taking action to mitigate this. Customers across the deployment should start to see service resume as these actions progress. We'll provide another update within 60 minutes.
Customer experience: Customers connecting to Snowflake services may experience a certificate revoked error.
Incident start time: 02:17 UTC August 01, 2024
Customer experience: Customers connecting to Snowflake services may experience a certificate revoked error.
Incident start time: 02:17 UTC August 01, 2024
Update
Current status: We've identified the source of the issue, and we're continuing to develop and implement a fix to restore service. We'll provide another update within 120 minutes.
Customer experience: Customers connecting to Snowflake services may experience a certificate revoked error.
Incident start time: 02:17 UTC August 01, 2024
Customer experience: Customers connecting to Snowflake services may experience a certificate revoked error.
Incident start time: 02:17 UTC August 01, 2024
Update
Current status: We've identified the source of the issue, and we're continuing to develop and implement a fix to restore service. We'll provide another update within 120 minutes.
Customer experience: Customers connecting to Snowflake services may experience a certificate revoked error.
Incident start time: 02:17 UTC August 01, 2024
Customer experience: Customers connecting to Snowflake services may experience a certificate revoked error.
Incident start time: 02:17 UTC August 01, 2024
Update
Current status: We've identified the source of the issue, and we're continuing to develop and implement a fix to restore service. We'll provide another update within 120 minutes.
Customer experience: Customers connecting to Snowflake services may experience a certificate revoked error.
Incident start time: 02:17 UTC August 01, 2024
Customer experience: Customers connecting to Snowflake services may experience a certificate revoked error.
Incident start time: 02:17 UTC August 01, 2024
Identified
Current status: We've identified the source of the issue, and we're developing and implementing a fix to restore service. We'll provide another update within 60 minutes.
Customer experience: Customers connecting to Snowflake services may experience a certificate revoked error.
Incident start time: 02:17 UTC August 01, 2024
Customer experience: Customers connecting to Snowflake services may experience a certificate revoked error.
Incident start time: 02:17 UTC August 01, 2024
Investigating
Current status: We're investigating an issue with Snowflake Data Cloud. We'll provide an update within 60 minutes.
Customer experience: Customers connecting to Snowflake services may experience certificate revoked error.
Incident start time: 02:17 UTC August 01, 2024
Customer experience: Customers connecting to Snowflake services may experience certificate revoked error.
Incident start time: 02:17 UTC August 01, 2024
This incident affected: Azure - East US 2 (Virginia) (Snowflake Data Warehouse (Database), Snowsight).