AWS - US East (N. Virginia): MI-20211109
Incident
Report for Snowflake
Postmortem
Dear Customer,
Snowflake Engineering has completed the postmortem of this service incident. A detailed Root Cause Analysis is made available on the Snowflake Community site.
https://community.snowflake.com/s/article/MI-20211109
We apologize for the service incident and the impact on your applications.
If you have any questions or difficulty accessing the Snowflake community site, please send feedback by submitting a support case or calling Snowflake Technical Support.
Thank you,
Snowflake Support
Resolved
The Service Incident is now closed.
A Root Cause Analysis (RCA) will be posted within the next ten business days.
We apologize for the inconvenience caused by this incident.
If you have any questions or experience any related issues, please open a support case via the Snowflake Community Site.
A Root Cause Analysis (RCA) will be posted within the next ten business days.
We apologize for the inconvenience caused by this incident.
If you have any questions or experience any related issues, please open a support case via the Snowflake Community Site.
Monitoring
We worked with AWS to mitigate the issue.
Symptom(s): Unable to run queries; Snowpipe latency
Incident Start Time: 13:58 PT November 09, 2021
Incident End Time: 19:51 PT November 09, 2021
Please refer to https://status.aws.amazon.com/ for more information.
We are now monitoring the system for any further recurrence of the problem. We will remain in this state for 60 minutes.
If you have any questions or experience any related issues, please open a support case via the Snowflake Community Site.
Symptom(s): Unable to run queries; Snowpipe latency
Incident Start Time: 13:58 PT November 09, 2021
Incident End Time: 19:51 PT November 09, 2021
Please refer to https://status.aws.amazon.com/ for more information.
We are now monitoring the system for any further recurrence of the problem. We will remain in this state for 60 minutes.
If you have any questions or experience any related issues, please open a support case via the Snowflake Community Site.
Update
We have identified the problem with the Snowflake Service that is causing the following symptom(s):
Symptom(s): Unable to run queries; Snowpipe latency
Incident Start Time: 13:58 PT November 9, 2021
Please refer to https://status.aws.amazon.com/ for more information. Snowflake is in communication with AWS to mitigate this incident.
Customer Action: Please retry failed queries
Monitor queries and please open support cases with Snowflake for those that are experiencing increased execution time.
We are working on mitigating the problem.
We will update the status as soon as the issue is resolved or provide an update within 60 minutes.
Symptom(s): Unable to run queries; Snowpipe latency
Incident Start Time: 13:58 PT November 9, 2021
Please refer to https://status.aws.amazon.com/ for more information. Snowflake is in communication with AWS to mitigate this incident.
Customer Action: Please retry failed queries
Monitor queries and please open support cases with Snowflake for those that are experiencing increased execution time.
We are working on mitigating the problem.
We will update the status as soon as the issue is resolved or provide an update within 60 minutes.
Update
We have identified the problem with the Snowflake Service that is causing the following symptom(s):
Symptom(s): Unable to run queries; Snowpipe latency
Incident Start Time: 13:58 PT November 9, 2021
Please refer to https://status.aws.amazon.com/ for more information. Snowflake is in communication with AWS to mitigate this incident.
Customer Action: Please retry failed queries
Monitor queries and please open support cases with Snowflake for those that are experiencing increased execution time.
We are working on mitigating the problem.
We will update the status as soon as the issue is resolved or provide an update within 60 minutes.
Symptom(s): Unable to run queries; Snowpipe latency
Incident Start Time: 13:58 PT November 9, 2021
Please refer to https://status.aws.amazon.com/ for more information. Snowflake is in communication with AWS to mitigate this incident.
Customer Action: Please retry failed queries
Monitor queries and please open support cases with Snowflake for those that are experiencing increased execution time.
We are working on mitigating the problem.
We will update the status as soon as the issue is resolved or provide an update within 60 minutes.
Update
We have identified the problem with the Snowflake Service that is causing the following symptom(s):
Symptom(s): Unable to run queries; Snowpipe latency
Incident Start Time: 13:58 PT November 9, 2021
Please refer to https://status.aws.amazon.com/ for more information. Snowflake is in communication with AWS to mitigate this incident.
Customer Action: Please retry failed queries
Monitor queries and please open support cases with Snowflake for those that are experiencing increased execution time.
We are working on mitigating the problem.
We will update the status as soon as the issue is resolved or provide an update within 60 minutes.
Symptom(s): Unable to run queries; Snowpipe latency
Incident Start Time: 13:58 PT November 9, 2021
Please refer to https://status.aws.amazon.com/ for more information. Snowflake is in communication with AWS to mitigate this incident.
Customer Action: Please retry failed queries
Monitor queries and please open support cases with Snowflake for those that are experiencing increased execution time.
We are working on mitigating the problem.
We will update the status as soon as the issue is resolved or provide an update within 60 minutes.
Update
We have identified the problem with the Snowflake Service that is causing the following symptom(s):
Symptom(s): Unable to run queries; Snowpipe latency
Incident Start Time: 13:58 PT November 9, 2021
Please refer to https://status.aws.amazon.com/ for more information. Snowflake is in communication with AWS to mitigate this incident.
Customer Action: Please retry failed queries
Monitor queries and please open support cases with Snowflake for those that are experiencing increased execution time.
We are working on mitigating the problem.
We will update the status as soon as the issue is resolved or provide an update within 30 minutes.
Symptom(s): Unable to run queries; Snowpipe latency
Incident Start Time: 13:58 PT November 9, 2021
Please refer to https://status.aws.amazon.com/ for more information. Snowflake is in communication with AWS to mitigate this incident.
Customer Action: Please retry failed queries
Monitor queries and please open support cases with Snowflake for those that are experiencing increased execution time.
We are working on mitigating the problem.
We will update the status as soon as the issue is resolved or provide an update within 30 minutes.
Update
We have identified the problem with the Snowflake Service that is causing the following symptom(s):
Symptom(s): Unable to run queries; Snowpipe latency
Incident Start Time: 13:58 PT November 9, 2021
Please refer to https://status.aws.amazon.com/ for more information. Snowflake is in communication with AWS to mitigate this incident.
Customer Action: Please retry failed queries
Monitor queries and please open support cases with Snowflake for those that are experiencing increased execution time.
We are working on mitigating the problem.
We will update the status as soon as the issue is resolved or provide an update within 30 minutes.
Symptom(s): Unable to run queries; Snowpipe latency
Incident Start Time: 13:58 PT November 9, 2021
Please refer to https://status.aws.amazon.com/ for more information. Snowflake is in communication with AWS to mitigate this incident.
Customer Action: Please retry failed queries
Monitor queries and please open support cases with Snowflake for those that are experiencing increased execution time.
We are working on mitigating the problem.
We will update the status as soon as the issue is resolved or provide an update within 30 minutes.
Update
We have identified the problem with the Snowflake Service that is causing the following symptom(s):
Please refer to https://status.aws.amazon.com/ for more information
Symptom(s): Unable to run queries; Snowpipe latency
Incident Start Time: 13:58 PT November 9, 2021
Customer Action: Please retry failed queries
Monitor queries and please open support cases with Snowflake for those that are experiencing increased execution time.
We are working on mitigating the problem.
We will update the status as soon as the issue is resolved or provide an update within 30 minutes.
Please refer to https://status.aws.amazon.com/ for more information
Symptom(s): Unable to run queries; Snowpipe latency
Incident Start Time: 13:58 PT November 9, 2021
Customer Action: Please retry failed queries
Monitor queries and please open support cases with Snowflake for those that are experiencing increased execution time.
We are working on mitigating the problem.
We will update the status as soon as the issue is resolved or provide an update within 30 minutes.
Update
We have identified the problem with the Snowflake Service that is causing the following symptom(s):
Please refer to https://status.aws.amazon.com/ for more information
Symptom(s): Unable to run queries
Incident Start Time: 13:58 PT November 9, 2021
We are working on mitigating the problem.
We will update the status as soon as the issue is resolved or provide an update within 30 minutes.
Please refer to https://status.aws.amazon.com/ for more information
Symptom(s): Unable to run queries
Incident Start Time: 13:58 PT November 9, 2021
We are working on mitigating the problem.
We will update the status as soon as the issue is resolved or provide an update within 30 minutes.
Update
We are investigating an issue with one of the Snowflake services.
Symptom(s): Unable to run queries
Incident Start Time: 13:58 PT November 9, 2021
We will provide more information on the problem investigation status as soon as we have identified the problem or provide an update within 30 minutes.
Symptom(s): Unable to run queries
Incident Start Time: 13:58 PT November 9, 2021
We will provide more information on the problem investigation status as soon as we have identified the problem or provide an update within 30 minutes.
Update
We are investigating an issue with one of the Snowflake services.
Symptom(s): Unable to run queries
Incident Start Time: 13:58 PT November 9, 2021
We will provide more information on the problem investigation status as soon as we have identified the problem or provide an update within 30 minutes.
Symptom(s): Unable to run queries
Incident Start Time: 13:58 PT November 9, 2021
We will provide more information on the problem investigation status as soon as we have identified the problem or provide an update within 30 minutes.
Investigating
We are currently investigating a potential issue with the following:
AWS - US East (N. Virginia) - Snowflake Data Warehouse (Database)
This message is provided for informational purposes. If the investigation identifies that an Incident exists, we will post an update. Otherwise, we will remove this message.
AWS - US East (N. Virginia) - Snowflake Data Warehouse (Database)
This message is provided for informational purposes. If the investigation identifies that an Incident exists, we will post an update. Otherwise, we will remove this message.
This incident affected: AWS - US East (N. Virginia) (Databases, Tables, and Views, Data Loading and Unloading).