Azure - East US 2 (Virginia): INC0122743
Incident
Report for Snowflake
Postmortem
Snowflake Engineering has completed the postmortem of this service incident. A detailed Root Cause Analysis (RCA) is available on the Snowflake Community site:
https://community.snowflake.com/s/article/INC0122743
Resolved
Current status: We've implemented the fix for this issue and monitored the environment to confirm that service was restored. If you experience additional issues or have questions, please open a support case via Snowflake Community.
Customer experience: Customers hosted in the specified regions may intermittently experience delays or failures while attempting to use various Snowflake services and features.
Incident start time: 14:00 UTC December 17, 2024
Incident end time: 23:42 UTC December 17, 2024
Preliminary root cause: The current root cause investigation is focused on a recent load balancer change that manages transaction IDs in order to minimize conflicts within the metadata database.
A root cause analysis (RCA) document will be published within seven business days.
Customer experience: Customers hosted in the specified regions may intermittently experience delays or failures while attempting to use various Snowflake services and features.
Incident start time: 14:00 UTC December 17, 2024
Incident end time: 23:42 UTC December 17, 2024
Preliminary root cause: The current root cause investigation is focused on a recent load balancer change that manages transaction IDs in order to minimize conflicts within the metadata database.
A root cause analysis (RCA) document will be published within seven business days.
Monitoring
Current status: We've implemented the fix for this issue, and we'll continue to monitor the environment until we're confident all services are functioning properly.
Customer experience: Customers hosted in the specified regions may intermittently experience delays or failures while attempting to use various Snowflake services and features.
Incident start time: 14:00 UTC December 17, 2024
Incident end time: 23:42 UTC December 17, 2024
Preliminary root cause: The current root cause investigation is focused on a recent load balancer change that manages transaction IDs in order to minimize conflicts within the metadata database.
Customer experience: Customers hosted in the specified regions may intermittently experience delays or failures while attempting to use various Snowflake services and features.
Incident start time: 14:00 UTC December 17, 2024
Incident end time: 23:42 UTC December 17, 2024
Preliminary root cause: The current root cause investigation is focused on a recent load balancer change that manages transaction IDs in order to minimize conflicts within the metadata database.
Update
Current status: We're continuing to investigate the issue with Snowflake Data Cloud. The current investigation is focused on a recent load balancer change that manages transaction IDs in order to minimize conflicts within the metadata database. We'll provide another update within 60 minutes.
Customer experience: Customers hosted in the specified regions may intermittently experience delays or failures while attempting to use various Snowflake services and features.
Incident start time: 14:00 UTC December 17, 2024
Customer experience: Customers hosted in the specified regions may intermittently experience delays or failures while attempting to use various Snowflake services and features.
Incident start time: 14:00 UTC December 17, 2024
Update
Current status: We're continuing to investigate the issue with Snowflake Data Cloud. We'll provide another update within 60 minutes.
Customer experience: Customers hosted in the specified regions may intermittently experience delays or failures while attempting to use various Snowflake services and features.
Incident start time: 14:00 UTC December 17, 2024
Customer experience: Customers hosted in the specified regions may intermittently experience delays or failures while attempting to use various Snowflake services and features.
Incident start time: 14:00 UTC December 17, 2024
Update
Current status: We're continuing to investigate the issue with Snowflake Data Cloud. We'll provide another update within 60 minutes.
Customer experience: Customers hosted in the specified regions may intermittently experience delays or failures while attempting to use various Snowflake services and features.
Incident start time: 14:00 UTC December 17, 2024
Customer experience: Customers hosted in the specified regions may intermittently experience delays or failures while attempting to use various Snowflake services and features.
Incident start time: 14:00 UTC December 17, 2024
Investigating
Current status: We're investigating an issue with Snowflake Data Cloud. We'll provide an update within 60 minutes.
Customer experience: Customers hosted in the specified regions may intermittently experience delays or failures while attempting to use various Snowflake services and features.
Incident start time: 14:00 UTC December 17, 2024
Customer experience: Customers hosted in the specified regions may intermittently experience delays or failures while attempting to use various Snowflake services and features.
Incident start time: 14:00 UTC December 17, 2024
This incident affected: Azure - East US 2 (Virginia) (Snowflake Data Warehouse (Database)).