AWS - US West (Oregon): INC0099549
Incident
Report for Snowflake
Postmortem
Snowflake Engineering has completed the postmortem of this service incident. A detailed Root Cause Analysis (RCA) is available on the Snowflake Community site:
Resolved
Current status: We've implemented the fix for this issue and monitored the environment to confirm that service was restored. If you experience additional issues or have questions, please open a support case via Snowflake Community.
Customer experience: Customers hosted in the specified regions may have experienced delays while attempting to execute queries. Affected customers might have encountered query failures.
Incident start time: 15:00 UTC January 05, 2024
Incident end time: 17:33 UTC January 05, 2024
Preliminary root cause: A system configuration update contained an issue that resulted in the inability to provision virtual warehouses for a subset of customers.
A root cause analysis (RCA) document will be published within seven business days.
Customer experience: Customers hosted in the specified regions may have experienced delays while attempting to execute queries. Affected customers might have encountered query failures.
Incident start time: 15:00 UTC January 05, 2024
Incident end time: 17:33 UTC January 05, 2024
Preliminary root cause: A system configuration update contained an issue that resulted in the inability to provision virtual warehouses for a subset of customers.
A root cause analysis (RCA) document will be published within seven business days.
Monitoring
Current status: We've implemented the fix for this issue, and we'll continue to monitor the environment until we're confident all services are functioning properly.
Customer experience: Customers hosted in the specified regions may have experienced delays while attempting to execute queries. Affected customers might have encountered query failures.
Incident start time: 15:00 UTC January 05, 2024
Incident end time: 17:33 UTC January 05, 2024
Preliminary root cause: A system configuration update contained an issue that resulted in the inability to provision virtual warehouses for a subset of customers.
Customer experience: Customers hosted in the specified regions may have experienced delays while attempting to execute queries. Affected customers might have encountered query failures.
Incident start time: 15:00 UTC January 05, 2024
Incident end time: 17:33 UTC January 05, 2024
Preliminary root cause: A system configuration update contained an issue that resulted in the inability to provision virtual warehouses for a subset of customers.
Update
Current status: We're continuing to investigate to determine the source of the issue. We'll provide another update within 60 minutes.
Customer experience: Customers hosted in the specified regions may experience delays while attempting to execute queries. Affected customers may encounter query failures.
Incident start time: 15:00 UTC January 05, 2024
Customer experience: Customers hosted in the specified regions may experience delays while attempting to execute queries. Affected customers may encounter query failures.
Incident start time: 15:00 UTC January 05, 2024
Investigating
Current status: We've confirmed that this issue impacts service, and we're continuing to investigate to determine the source of the issue. We'll provide another update within 60 minutes.
Customer experience: Customers hosted in the specified regions may experience delays while attempting to execute queries. Affected customers may encounter query failures.
Incident start time: 15:00 UTC January 05, 2024
Customer experience: Customers hosted in the specified regions may experience delays while attempting to execute queries. Affected customers may encounter query failures.
Incident start time: 15:00 UTC January 05, 2024
This incident affected: AWS - US West (Oregon) (Snowflake Data Warehouse (Database)).