AWS - US West (Oregon) - SI:20200901
Incident
Report for Snowflake
Postmortem
Dear Customer,
Snowflake Engineering has completed the postmortem of this service incident, and a detailed Root Cause Analysis is made available on the Snowflake Community site.
https://community.snowflake.com/s/article/SI-20200901
We apologize for the service incident and the impact on your applications.
If you have any questions or difficulty accessing the Snowflake community site, please send feedback by submitting a support request via the Snowflake Community Site.
Thank you,
Snowflake Support
Resolved
The issue is now resolved.
Incident Start Time: 13:25 Sep 1, 2020
Incident End Time: 14:48 Sep 1, 2020
A detailed RCA will be posted in the next seven business days.
We apologize for the inconvenience caused by this incident.
If you have any questions or see any related issues, please open a support request ticket via the Snowflake Community Site.
Incident Start Time: 13:25 Sep 1, 2020
Incident End Time: 14:48 Sep 1, 2020
A detailed RCA will be posted in the next seven business days.
We apologize for the inconvenience caused by this incident.
If you have any questions or see any related issues, please open a support request ticket via the Snowflake Community Site.
Monitoring
We applied a fix to resolve the issue.
1. Cannot connect to Snowflake Services
2. Cannot execute Queries
We are now monitoring the system for any further recurrence of the problem, and we will be in this state for 30 minutes.
If you have any questions or see any related issues, please open a support request ticket via the Snowflake Community Site.
1. Cannot connect to Snowflake Services
2. Cannot execute Queries
We are now monitoring the system for any further recurrence of the problem, and we will be in this state for 30 minutes.
If you have any questions or see any related issues, please open a support request ticket via the Snowflake Community Site.
Identified
We have identified the problem with the Snowflake Service that is interrupting the following services:
1. Cannot connect to Snowflake services
2. Cannot use Snowpipe services
We are working on mitigating the problem and will provide an update as soon as the issue is resolved.
We will provide an update in 30 minutes.
1. Cannot connect to Snowflake services
2. Cannot use Snowpipe services
We are working on mitigating the problem and will provide an update as soon as the issue is resolved.
We will provide an update in 30 minutes.
Investigating
We are investigating an issue with one of the Snowflake services.
We will provide more information as soon as we have identified the problem.
We will provide an update in 30 minutes.
We will provide more information as soon as we have identified the problem.
We will provide an update in 30 minutes.
This incident affected: AWS - US West (Oregon) (Snowflake Data Warehouse (Database), Snowpipe (Data Ingestion), Replication).