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COMMUNITY SUPPORT STATUS API

All Systems Operational

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Welcome to Snowflake's home for real-time and historical data on system performance.

AWS - US West (Oregon) Operational
Databases, Tables, and Views Operational
Virtual Warehouses Operational
Data Loading and Unloading Operational
Applications Operational
Snowpark Container Services Operational
Security and Privacy Features Operational
AI and ML Operational
Organization and Account Management Operational
Listings and Collaboration Operational
Alerts and Notifications Operational
Developer Tools Operational
Business Continuity Operational
AWS - GovCloud (US-West) Operational
Databases, Tables, and Views Operational
Virtual Warehouses Operational
Data Loading and Unloading Operational
Applications Operational
Snowpark Container Services Operational
Security and Privacy Features Operational
AI and ML Operational
Organization and Account Management Operational
Listings and Collaboration Operational
Alerts and Notifications Operational
Developer Tools Operational
Business Continuity Operational
AWS - US West (Commercial Gov - Oregon) Operational
Databases, Tables, and Views Operational
Virtual Warehouses Operational
Data Loading and Unloading Operational
Applications Operational
Snowpark Container Services Operational
Security and Privacy Features Operational
AI and ML Operational
Organization and Account Management Operational
Listings and Collaboration Operational
Alerts and Notifications Operational
Developer Tools Operational
Business Continuity Operational
AWS - Canada (Central) Operational
Databases, Tables, and Views Operational
Virtual Warehouses Operational
Data Loading and Unloading Operational
Applications Operational
Snowpark Container Services Operational
Security and Privacy Features Operational
AI and ML Operational
Organization and Account Management Operational
Listings and Collaboration Operational
Alerts and Notifications Operational
Developer Tools Operational
Business Continuity Operational
AWS - US East (Ohio) Operational
Databases, Tables, and Views Operational
Virtual Warehouses Operational
Data Loading and Unloading Operational
Applications Operational
Snowpark Container Services Operational
Security and Privacy Features Operational
AI and ML Operational
Organization and Account Management Operational
Listings and Collaboration Operational
Alerts and Notifications Operational
Developer Tools Operational
Business Continuity Operational
AWS - US East (N. Virginia) Operational
Databases, Tables, and Views Operational
Virtual Warehouses Operational
Data Loading and Unloading Operational
Applications Operational
Snowpark Container Services Operational
Security and Privacy Features Operational
AI and ML Operational
Organization and Account Management Operational
Listings and Collaboration Operational
Alerts and Notifications Operational
Developer Tools Operational
Business Continuity Operational
AWS - GovCloud (US-East) Operational
Databases, Tables, and Views Operational
Virtual Warehouses Operational
Data Loading and Unloading Operational
Applications Operational
Snowpark Container Services Operational
Security and Privacy Features Operational
AI and ML Operational
Organization and Account Management Operational
Listings and Collaboration Operational
Alerts and Notifications Operational
Developer Tools Operational
Business Continuity Operational
AWS GovCloud - DoD Operational
Databases, Tables, and Views Operational
Virtual Warehouses Operational
Data Loading and Unloading Operational
Applications Operational
Snowpark Container Services Operational
Security and Privacy Features Operational
AI and ML Operational
Organization and Account Management Operational
Listings and Collaboration Operational
Alerts and Notifications Operational
Developer Tools Operational
Business Continuity Operational
AWS - South America (São Paulo) Operational
Databases, Tables, and Views Operational
Virtual Warehouses Operational
Data Loading and Unloading Operational
Applications Operational
Snowpark Container Services Operational
Security and Privacy Features Operational
AI and ML Operational
Organization and Account Management Operational
Listings and Collaboration Operational
Alerts and Notifications Operational
Developer Tools Operational
Business Continuity Operational
AWS - Europe (Ireland) Operational
Databases, Tables, and Views Operational
Virtual Warehouses Operational
Data Loading and Unloading Operational
Applications Operational
Snowpark Container Services Operational
Security and Privacy Features Operational
AI and ML Operational
Organization and Account Management Operational
Listings and Collaboration Operational
Alerts and Notifications Operational
Developer Tools Operational
Business Continuity Operational
AWS - Europe (London) Operational
Databases, Tables, and Views Operational
Virtual Warehouses Operational
Data Loading and Unloading Operational
Applications Operational
Snowpark Container Services Operational
Security and Privacy Features Operational
AI and ML Operational
Organization and Account Management Operational
Listings and Collaboration Operational
Alerts and Notifications Operational
Developer Tools Operational
Business Continuity Operational
AWS - Europe (Paris) Operational
Databases, Tables, and Views Operational
Virtual Warehouses Operational
Data Loading and Unloading Operational
Applications Operational
Snowpark Container Services Operational
Security and Privacy Features Operational
AI and ML Operational
Organization and Account Management Operational
Listings and Collaboration Operational
Alerts and Notifications Operational
Developer Tools Operational
Business Continuity Operational
AWS - Europe (Zürich) Operational
Databases, Tables, and Views Operational
Virtual Warehouses Operational
Data Loading and Unloading Operational
Applications Operational
Snowpark Container Services Operational
Security and Privacy Features Operational
AI and ML Operational
Organization and Account Management Operational
Listings and Collaboration Operational
Alerts and Notifications Operational
Developer Tools Operational
Business Continuity Operational
AWS - Europe (Frankfurt) Operational
Databases, Tables, and Views Operational
Virtual Warehouses Operational
Data Loading and Unloading Operational
Applications Operational
Snowpark Container Services Operational
Security and Privacy Features Operational
AI and ML Operational
Organization and Account Management Operational
Listings and Collaboration Operational
Alerts and Notifications Operational
Developer Tools Operational
Business Continuity Operational
AWS - Europe (Stockholm) Operational
Databases, Tables, and Views Operational
Virtual Warehouses Operational
Data Loading and Unloading Operational
Applications Operational
Snowpark Container Services Operational
Security and Privacy Features Operational
AI and ML Operational
Organization and Account Management Operational
Listings and Collaboration Operational
Alerts and Notifications Operational
Developer Tools Operational
Business Continuity Operational
AWS - Africa (Cape Town) Operational
Databases, Tables, and Views Operational
Virtual Warehouses Operational
Data Loading and Unloading Operational
Applications Operational
Snowpark Container Services Operational
Security and Privacy Features Operational
AI and ML Operational
Organization and Account Management Operational
Listings and Collaboration Operational
Alerts and Notifications Operational
Developer Tools Operational
Business Continuity Operational
AWS - Asia Pacific (Mumbai) Operational
Databases, Tables, and Views Operational
Virtual Warehouses Operational
Data Loading and Unloading Operational
Applications Operational
Snowpark Container Services Operational
Security and Privacy Features Operational
AI and ML Operational
Organization and Account Management Operational
Listings and Collaboration Operational
Alerts and Notifications Operational
Developer Tools Operational
Business Continuity Operational
AWS - Asia Pacific (Singapore) Operational
Databases, Tables, and Views Operational
Virtual Warehouses Operational
Data Loading and Unloading Operational
Applications Operational
Snowpark Container Services Operational
Security and Privacy Features Operational
AI and ML Operational
Organization and Account Management Operational
Listings and Collaboration Operational
Alerts and Notifications Operational
Developer Tools Operational
Business Continuity Operational
AWS - Asia Pacific (Jakarta) Operational
Databases, Tables, and Views Operational
Virtual Warehouses Operational
Data Loading and Unloading Operational
Applications Operational
Snowpark Container Services Operational
Security and Privacy Features Operational
AI and ML Operational
Organization and Account Management Operational
Listings and Collaboration Operational
Alerts and Notifications Operational
Developer Tools Operational
Business Continuity Operational
AWS - Asia Pacific (Seoul) Operational
Databases, Tables, and Views Operational
Virtual Warehouses Operational
Data Loading and Unloading Operational
Applications Operational
Snowpark Container Services Operational
Security and Privacy Features Operational
AI and ML Operational
Organization and Account Management Operational
Listings and Collaboration Operational
Alerts and Notifications Operational
Developer Tools Operational
Business Continuity Operational
AWS - Asia Pacific (Sydney) Operational
Databases, Tables, and Views Operational
Virtual Warehouses Operational
Data Loading and Unloading Operational
Applications Operational
Snowpark Container Services Operational
Security and Privacy Features Operational
AI and ML Operational
Organization and Account Management Operational
Listings and Collaboration Operational
Alerts and Notifications Operational
Developer Tools Operational
Business Continuity Operational
AWS - Asia Pacific (Osaka) Operational
Databases, Tables, and Views Operational
Virtual Warehouses Operational
Data Loading and Unloading Operational
Applications Operational
Snowpark Container Services Operational
Security and Privacy Features Operational
AI and ML Operational
Organization and Account Management Operational
Listings and Collaboration Operational
Alerts and Notifications Operational
Developer Tools Operational
Business Continuity Operational
AWS - Asia Pacific (Tokyo) Operational
Databases, Tables, and Views Operational
Virtual Warehouses Operational
Data Loading and Unloading Operational
Applications Operational
Snowpark Container Services Operational
Security and Privacy Features Operational
AI and ML Operational
Organization and Account Management Operational
Listings and Collaboration Operational
Alerts and Notifications Operational
Developer Tools Operational
Business Continuity Operational
Azure - West US 2 (Washington) Operational
Databases, Tables, and Views Operational
Virtual Warehouses Operational
Data Loading and Unloading Operational
Applications Operational
Snowpark Container Services Operational
Security and Privacy Features Operational
AI and ML Operational
Organization and Account Management Operational
Listings and Collaboration Operational
Alerts and Notifications Operational
Developer Tools Operational
Business Continuity Operational
Azure - South Central US (Texas) Operational
Databases, Tables, and Views Operational
Virtual Warehouses Operational
Data Loading and Unloading Operational
Applications Operational
Snowpark Container Services Operational
Security and Privacy Features Operational
AI and ML Operational
Organization and Account Management Operational
Listings and Collaboration Operational
Alerts and Notifications Operational
Developer Tools Operational
Business Continuity Operational
Azure - Central US (Iowa) Operational
Databases, Tables, and Views Operational
Virtual Warehouses Operational
Data Loading and Unloading Operational
Applications Operational
Snowpark Container Services Operational
Security and Privacy Features Operational
AI and ML Operational
Organization and Account Management Operational
Listings and Collaboration Operational
Alerts and Notifications Operational
Developer Tools Operational
Business Continuity Operational
Azure - Canada Central (Toronto) Operational
Databases, Tables, and Views Operational
Virtual Warehouses Operational
Data Loading and Unloading Operational
Applications Operational
Snowpark Container Services Operational
Security and Privacy Features Operational
AI and ML Operational
Organization and Account Management Operational
Listings and Collaboration Operational
Alerts and Notifications Operational
Developer Tools Operational
Business Continuity Operational
Azure - East US 2 (Virginia) Operational
Databases, Tables, and Views Operational
Virtual Warehouses Operational
Data Loading and Unloading Operational
Applications Operational
Snowpark Container Services Operational
Security and Privacy Features Operational
AI and ML Operational
Organization and Account Management Operational
Listings and Collaboration Operational
Alerts and Notifications Operational
Developer Tools Operational
Business Continuity Operational
Azure - US Gov (Virginia) Operational
Databases, Tables, and Views Operational
Virtual Warehouses Operational
Data Loading and Unloading Operational
Applications Operational
Snowpark Container Services Operational
Security and Privacy Features Operational
AI and ML Operational
Organization and Account Management Operational
Listings and Collaboration Operational
Alerts and Notifications Operational
Developer Tools Operational
Business Continuity Operational
Azure - Mexico (Central) Operational
Databases, Tables, and Views Operational
Virtual Warehouses Operational
Data Loading and Unloading Operational
Applications Operational
Snowpark Container Services Operational
Security and Privacy Features Operational
AI and ML Operational
Organization and Account Management Operational
Listings and Collaboration Operational
Alerts and Notifications Operational
Developer Tools Operational
Business Continuity Operational
Azure - North Europe (Ireland) Operational
Databases, Tables, and Views Operational
Virtual Warehouses Operational
Data Loading and Unloading Operational
Applications Operational
Snowpark Container Services Operational
Security and Privacy Features Operational
AI and ML Operational
Organization and Account Management Operational
Listings and Collaboration Operational
Alerts and Notifications Operational
Developer Tools Operational
Business Continuity Operational
Azure - UK South (London) Operational
Databases, Tables, and Views Operational
Virtual Warehouses Operational
Data Loading and Unloading Operational
Applications Operational
Snowpark Container Services Operational
Security and Privacy Features Operational
AI and ML Operational
Organization and Account Management Operational
Listings and Collaboration Operational
Alerts and Notifications Operational
Developer Tools Operational
Business Continuity Operational
Azure - West Europe (Netherlands) Operational
Databases, Tables, and Views Operational
Virtual Warehouses Operational
Data Loading and Unloading Operational
Applications Operational
Snowpark Container Services Operational
Security and Privacy Features Operational
AI and ML Operational
Organization and Account Management Operational
Listings and Collaboration Operational
Alerts and Notifications Operational
Developer Tools Operational
Business Continuity Operational
Azure - Switzerland North (Zürich) Operational
Databases, Tables, and Views Operational
Virtual Warehouses Operational
Data Loading and Unloading Operational
Applications Operational
Snowpark Container Services Operational
Security and Privacy Features Operational
AI and ML Operational
Organization and Account Management Operational
Listings and Collaboration Operational
Alerts and Notifications Operational
Developer Tools Operational
Business Continuity Operational
Azure - UAE North (Dubai) Operational
Databases, Tables, and Views Operational
Virtual Warehouses Operational
Data Loading and Unloading Operational
Applications Operational
Snowpark Container Services Operational
Security and Privacy Features Operational
AI and ML Operational
Organization and Account Management Operational
Listings and Collaboration Operational
Alerts and Notifications Operational
Developer Tools Operational
Business Continuity Operational
Azure - Central India (Pune) Operational
Databases, Tables, and Views Operational
Virtual Warehouses Operational
Data Loading and Unloading Operational
Applications Operational
Snowpark Container Services Operational
Security and Privacy Features Operational
AI and ML Operational
Organization and Account Management Operational
Listings and Collaboration Operational
Alerts and Notifications Operational
Developer Tools Operational
Business Continuity Operational
Azure - Southeast Asia (Singapore) Operational
Databases, Tables, and Views Operational
Virtual Warehouses Operational
Data Loading and Unloading Operational
Applications Operational
Snowpark Container Services Operational
Security and Privacy Features Operational
AI and ML Operational
Organization and Account Management Operational
Listings and Collaboration Operational
Alerts and Notifications Operational
Developer Tools Operational
Business Continuity Operational
Azure - Central Korea (Seoul) Operational
Databases, Tables, and Views Operational
Virtual Warehouses Operational
Data Loading and Unloading Operational
Applications Operational
Snowpark Container Services Operational
Security and Privacy Features Operational
AI and ML Operational
Organization and Account Management Operational
Listings and Collaboration Operational
Alerts and Notifications Operational
Developer Tools Operational
Business Continuity Operational
Azure - Japan East (Tokyo, Saitama) Operational
Databases, Tables, and Views Operational
Virtual Warehouses Operational
Data Loading and Unloading Operational
Applications Operational
Snowpark Container Services Operational
Security and Privacy Features Operational
AI and ML Operational
Organization and Account Management Operational
Listings and Collaboration Operational
Alerts and Notifications Operational
Developer Tools Operational
Business Continuity Operational
Azure - Australia East (New South Wales) Operational
Databases, Tables, and Views Operational
Virtual Warehouses Operational
Data Loading and Unloading Operational
Applications Operational
Snowpark Container Services Operational
Security and Privacy Features Operational
AI and ML Operational
Organization and Account Management Operational
Listings and Collaboration Operational
Alerts and Notifications Operational
Developer Tools Operational
Business Continuity Operational
GCP - US Central 1 (Iowa) Operational
Databases, Tables, and Views Operational
Virtual Warehouses Operational
Data Loading and Unloading Operational
Applications Operational
Snowpark Container Services Operational
Security and Privacy Features Operational
AI and ML Operational
Organization and Account Management Operational
Listings and Collaboration Operational
Alerts and Notifications Operational
Developer Tools Operational
Business Continuity Operational
GCP - US East 4 (N. Virginia) Operational
Databases, Tables, and Views Operational
Virtual Warehouses Operational
Data Loading and Unloading Operational
Applications Operational
Snowpark Container Services Operational
Security and Privacy Features Operational
AI and ML Operational
Organization and Account Management Operational
Listings and Collaboration Operational
Alerts and Notifications Operational
Developer Tools Operational
Business Continuity Operational
GCP - Europe West 2 (London) Operational
Databases, Tables, and Views Operational
Virtual Warehouses Operational
Data Loading and Unloading Operational
Applications Operational
Snowpark Container Services Operational
Security and Privacy Features Operational
AI and ML Operational
Organization and Account Management Operational
Listings and Collaboration Operational
Alerts and Notifications Operational
Developer Tools Operational
Business Continuity Operational
GCP - Europe West 4 (Eemshaven) Operational
Databases, Tables, and Views Operational
Virtual Warehouses Operational
Data Loading and Unloading Operational
Applications Operational
Snowpark Container Services Operational
Security and Privacy Features Operational
AI and ML Operational
Organization and Account Management Operational
Listings and Collaboration Operational
Alerts and Notifications Operational
Developer Tools Operational
Business Continuity Operational
GCP - Europe West 3 (Frankfurt) Operational
Databases, Tables, and Views Operational
Virtual Warehouses Operational
Data Loading and Unloading Operational
Applications Operational
Snowpark Container Services Operational
Security and Privacy Features Operational
AI and ML Operational
Organization and Account Management Operational
Listings and Collaboration Operational
Alerts and Notifications Operational
Developer Tools Operational
Business Continuity Operational
GCP - Middle East (Dammam) Operational
Databases, Tables, and Views Operational
Virtual Warehouses Operational
Data Loading and Unloading Operational
Applications Operational
Snowpark Container Services Operational
Security and Privacy Features Operational
AI and ML Operational
Organization and Account Management Operational
Listings and Collaboration Operational
Alerts and Notifications Operational
Developer Tools Operational
Business Continuity Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Oct 10, 2025

No incidents reported today.

Oct 9, 2025

No incidents reported.

Oct 8, 2025

No incidents reported.

Oct 7, 2025

No incidents reported.

Oct 6, 2025

No incidents reported.

Oct 5, 2025

No incidents reported.

Oct 4, 2025

No incidents reported.

Oct 3, 2025
INC0144343
Postmortem - Read details
Oct 10, 09:20 UTC
Resolved - Current status: We've implemented the fix for this issue and monitored the environment to confirm that service was restored. If you experience additional issues or have questions, please open a support case via Snowflake Community.

Customer experience: Customers hosted in the specified regions may have experienced failures when attempting to create support cases via the Support Portal in Snowsight. Affected users may also have seen a message advising: "Something went wrong: We are unable to load the page. Please use the Snowflake community portal or directly contact us on our support phone lines to get assistance". During this incident, all other Snowsight functionality remained available and customers would have been able to raise support cases via the Community portal or by calling our Support line.

Incident start time: 06:40 UTC October 03, 2025
Incident end time: 10:57 UTC October 03, 2025

Preliminary root cause: An update to an internal profile used to route integrations between Snowsight and applications underpinning the management of support cases resulted in a subset of functionality becoming available.

A root cause analysis (RCA) document will be published within five business days.
Oct 3, 12:29 UTC
Monitoring - Current status: We've implemented the fix for this issue, and we'll continue to monitor the environment until we're confident all services are functioning properly.

Customer experience: Customers hosted in the specified regions may have experienced failures when attempting to create support cases via the Support Portal in Snowsight. Affected users may also have seen a message advising: "Something went wrong: We are unable to load the page. Please use the Snowflake community portal or directly contact us on our support phone lines to get assistance". During this incident, all other Snowsight functionality remained available and customers would have been able to raise support cases via the Community portal or by calling our Support line.

Incident start time: 06:40 UTC October 03, 2025
Incident end time: 10:57 UTC October 03, 2025

Preliminary root cause: An update to an internal profile used to route integrations between Snowsight and applications underpinning the management of support cases resulted in a subset of functionality becoming available.
Oct 3, 11:25 UTC
Investigating - Current status: We're investigating an issue within Snowsight. Snowsight functionality and access remain available, this incident is restricted to use of the Support Portal within Snowsight. We'll provide an update within 2 hours.

Customer experience: Customers hosted in the specified regions may experience failures when attempting to create support cases via the Support Portal in Snowsight. Affected users may see a message advising: "Something went wrong: We are unable to load the page. Please use the Snowflake community portal or directly contact us on our support phone lines to get assistance".

Workaround: Customers can continue to raise support cases and report issues via Community's Support Portal, or by calling in to Snowflake Support, while we work to identify and resolve the issue within Snowsight.

Incident start time: 06:40 UTC October 03, 2025
Oct 3, 10:32 UTC
Oct 2, 2025
INC0144309
Postmortem - Read details
Oct 9, 20:38 UTC
Resolved - Current status: We've monitored the environment and confirmed that the service has been restored. If you experience additional issues or have questions, please open a support case via Snowflake Community.

Customer experience: Customers hosted in the specified regions may have intermittently experienced degraded performance or failures when executing SQL queries leveraging Cortex services and features, such as Snowflake Cortex AISQL, Cortex REST API, Cortex Analyst, Snowflake Copilot, Cortex Agent API, and Snowflake Intelligence. Users may have received a 500 error upon failed requests.

Incident start time: 18:05 UTC October 02, 2025
Incident end time: 21:28 UTC October 02, 2025

Preliminary root cause: A configuration issue prevented service components from establishing successful sessions, resulting in connection failures and customer impact.

A root cause analysis (RCA) document will be published within five business days.
Oct 2, 22:14 UTC
Monitoring - Current status: We've completed updating the configuration and verified that it has mitigated the impact. We'll continue to monitor the environment to ensure all services continue functioning properly.

Customer experience: Customers hosted in the specified regions may have intermittently experienced degraded performance or failures when executing SQL queries leveraging Cortex services and features, such as Snowflake Cortex AISQL, Cortex REST API, Cortex Analyst, Snowflake Copilot, Cortex Agent API, and Snowflake Intelligence. Users may have received a 500 error upon failed requests.

Incident start time: 18:05 UTC October 02, 2025
Incident end time: 21:28 UTC October 02, 2025

Preliminary root cause: A configuration issue prevented service components from establishing successful sessions, resulting in connection failures and customer impact.
Oct 2, 21:51 UTC
Identified - Current status: We have identified a configuration issue that prevents service components from establishing successful sessions, resulting in connection failures. We're updating the configuration to resolve the issue.

Customer experience: Customers hosted in the specified regions may intermittently experience degraded performance or failures when executing SQL queries leveraging Cortex services and features, such as Snowflake Cortex AISQL, Cortex REST API, Cortex Analyst, Snowflake Copilot, Cortex Agent API and Snowflake Intelligence. Users may receive a 500 error upon failed requests.

ETA: We anticipate that customers should start to experience recovery within the next 30 minutes.

Workaround: There are currently no available workarounds for this issue.

Incident start time: 18:05 UTC October 02, 2025
Oct 2, 21:26 UTC
Update - Current status: We're continuing to narrow our investigation, focusing on connection issues and request failures within our service infrastructure. We'll provide an update within 60 minutes.

ETA: ETA is not yet available. We'll provide one as soon as possible.

Customer experience: Customers hosted in the specified regions may intermittently experience degraded performance or failures when executing SQL queries leveraging Cortex services and features, such as Snowflake Cortex AISQL, Cortex REST API, Cortex Analyst, Snowflake Copilot, Cortex Agent API and Snowflake Intelligence. Users may receive a 500 error upon failed requests.

Workaround: There are currently no available workarounds for this issue.

Incident start time: 18:05 UTC October 02, 2025
Oct 2, 20:44 UTC
Update - Current status: We're investigating connection issues within our service infrastructure to determine the source of the issue and develop a mitigation plan. We'll provide an update within 60 minutes.

ETA: ETA is not yet available. We'll provide one as soon as possible.

Customer experience: Customers hosted in the specified regions may intermittently experience degraded performance or failures when executing SQL queries leveraging Cortex services and features, such as Snowflake Cortex AISQL, Cortex REST API, Cortex Analyst, Snowflake Copilot, Cortex Agent API and Snowflake Intelligence.
Oct 2, 19:46 UTC
Update - We are continuing to investigate this issue.
Oct 2, 19:22 UTC
Update - Current status: We're investigating an issue with Snowflake Data Cloud. We'll provide an update within 60 minutes.

Customer experience: Customers hosted in the specified regions may intermittently experience degraded performance or failures when executing SQL queries leveraging Cortex services and features, such as Snowflake Cortex AISQL, Cortex REST API, Cortex Analyst, and Snowflake Copilot.
Oct 2, 19:18 UTC
Investigating - Current status: We're investigating an issue with Snowflake Data Cloud. We'll provide an update within 60 minutes.

Customer experience: Customers hosted in the specified regions may intermittently experience degraded performance or failures when executing SQL queries leveraging Cortex services and features, such as Snowflake Cortex AISQL, Cortex REST API, Cortex Analyst, and Snowflake Copilot.
Oct 2, 19:12 UTC
Oct 1, 2025

No incidents reported.

Sep 30, 2025
AWS - US East (N. Virginia): INC0144180
Postmortem - Read details
Oct 7, 23:02 UTC
Resolved - Current status: We've monitored the environment to confirm rolling back the update has restored service. If you experience additional issues or have questions, please open a support case via Snowflake Community.

Customer experience: Customers hosted in the specified regions may have been unable to access or use Snowflake services and features using Snowsight.

Incident start time: 18:38 UTC September 30, 2025
Incident end time: 19:22 UTC September 30, 2025

Preliminary root cause: A recent update to Snowsight functionality caused the impact.

A root cause analysis (RCA) document will be published within five business days.
Sep 30, 20:53 UTC
Monitoring - Current status: We've determined a recent update to Snowsight functionality caused the impact. We've rolled back the update, and our internal metrics indicate the impact has been resolved. We'll continue to monitor the environment until we're confident all services are functioning properly.

Customer experience: Customers hosted in the specified regions may have been unable to access or use Snowflake services and features using Snowsight.

Incident start time: 18:38 UTC September 30, 2025
Incident end time: 19:22 UTC September 30, 2025

Preliminary root cause: A recent update to Snowsight functionality caused the impact.
Sep 30, 19:55 UTC
Investigating - Current status: We're investigating an issue with Snowflake Data Cloud. We'll provide an update within 60 minutes.

ETA: An ETA is not yet available. We'll provide one as soon as possible. In the meantime, we recommend that affected customers using replication initiate their failover procedures.

Customer experience: Customers hosted in the specified regions may be unable to access or use Snowflake services and features using Snowsight.
Sep 30, 19:17 UTC
GCP - Europe West 2 (London): INC0144138
Postmortem - Read details
Oct 7, 22:52 UTC
Resolved - Current status: We've implemented the fix for this issue and monitored the environment to confirm that service was restored. If you experience additional issues or have questions, please open a support case via Snowflake Community.

Customer experience: Customers hosted in the specified regions may be unable to access or use multiple core Snowflake services and features. Affected users may be unable to sign in, execute queries, or manage data.

Incident start time: 03:41 UTC September 30, 2025
Incident end time: 04:40 UTC September 30, 2025

Preliminary root cause: An uptick in resource utilization on some clusters degraded performance for a subset of customers in the region.

A root cause analysis (RCA) document will be published within five business days.
Sep 30, 05:59 UTC
Monitoring - Current status: We've implemented the fix for this issue, and we'll continue to monitor the environment until we're confident all services are functioning properly.

Customer experience: Customers hosted in the specified regions may be unable to access or use multiple core Snowflake services and features. Affected users may be unable to sign in, execute queries, or manage data.

Incident start time: 03:41 UTC September 30, 2025
Incident end time: 04:40 UTC September 30, 2025

Preliminary root cause: An uptick in resource utilization on some clusters degraded performance for a subset of customers in the region.
Sep 30, 05:41 UTC
Identified - Current status: We've identified the source of the issue, and we're developing and implementing a fix to restore service. We'll provide another update within 60 minutes.

Customer experience: Customers hosted in the specified regions may be unable to access or use multiple core Snowflake services and features. Affected users may be unable to sign in, execute queries, or manage data.

ETA: Our current estimate is that service will be restored within 2 hours. In the meantime, we recommend that affected customers using replication initiate their failover procedures.

Incident start time: 03:41 UTC September 30, 2025
Sep 30, 05:14 UTC
Investigating - Current status: We're investigating an issue with Snowflake Data Cloud. We'll provide an update within 60 minutes.

Customer experience: Customers hosted in the specified regions may be unable to access or use multiple core Snowflake services and features. Affected users may be unable to sign in, execute queries, or manage data.

Incident start time: 03:58 UTC September 30, 2025
Sep 30, 04:42 UTC
Sep 29, 2025

No incidents reported.

Sep 28, 2025

No incidents reported.

Sep 27, 2025
Azure - Switzerland North (Zürich): INC0143996
Postmortem - Read details
Oct 10, 03:44 UTC
Resolved - Current status: We've coordinated with our third-party cloud platform to implement the fix for this issue, and we've monitored the environment to confirm that service was restored. If you experience additional issues or have questions, please open a support case via Snowflake Community.

Customer experience: Customers hosted in the specified regions may be unable to access or use multiple core Snowflake services and features. Affected users may be unable to sign in, execute queries, or manage data.

Incident start time: 00:03 UTC September 27, 2025
Incident end time: 03:33 UTC September 27, 2025

Preliminary root cause: A network event at our third-party cloud provider has caused a disruption to Snowflake services.

A root cause analysis (RCA) document will be published within ten business days.
Sep 27, 04:47 UTC
Monitoring - Current status: We've coordinated with our third-party cloud platform to implement the fix for this issue, and we'll continue to monitor the environment until we're confident all services are functioning properly.

Customer experience: Customers hosted in the specified regions may be unable to access or use multiple core Snowflake services and features. Affected users may be unable to sign in, execute queries, or manage data.

Incident start time: 00:03 UTC September 27, 2025
Incident end time: 03:33 UTC September 27, 2025

Preliminary root cause: A network event at our third-party cloud provider has caused a disruption to Snowflake services.
Sep 27, 04:04 UTC
Update - Current status: We're continuing to coordinate with our third-party cloud platform to develop and implement a fix to restore service. Azure is actively investigating a recent networking change and is preparing a hotfix to address the issue.
We'll provide another update within 60 minutes.

Customer experience: Customers hosted in the specified regions may be unable to access or use multiple core Snowflake services and features. Affected users may be unable to sign in, execute queries, or manage data.

ETA: An ETA is not yet available. We'll provide one as soon as possible. We are actively collaborating with Microsoft Azure to address the incident with the highest urgency. In the meantime, we recommend that affected customers using replication initiate their failover procedures.

Incident start time: 00:03 UTC September 27, 2025
Sep 27, 03:13 UTC
Update - Current status: We're continuing to coordinate with our third-party cloud platform to develop and implement a fix to restore service. We'll provide another update within 60 minutes.

Customer experience: Customers hosted in the specified regions may be unable to access or use multiple core Snowflake services and features. Affected users may be unable to sign in, execute queries, or manage data.

ETA: An ETA is not yet available. We'll provide one as soon as possible. Snowflake is working in close partnership with Microsoft Azure to address the incident, and can confirm that mitigation efforts are underway with the highest priority. In the meantime, we recommend that affected customers using replication initiate their failover procedures.

Incident start time: 00:03 UTC September 27, 2025
Sep 27, 02:14 UTC
Identified - Current status: We've identified an issue with a third-party cloud platform, and we're coordinating with the provider to develop and implement a fix to restore service. We'll provide another update within 60 minutes.

Customer experience: Customers hosted in the specified regions may be unable to access or use multiple core Snowflake services and features. Affected users may be unable to sign in, execute queries, or manage data.

ETA: An ETA is not yet available. We'll provide one as soon as possible. In the meantime, we recommend that affected customers using replication initiate their failover procedures.

Incident start time: 00:03 UTC September 27, 2025
Sep 27, 01:08 UTC
Investigating - Current status: We've confirmed that this issue impacts service, and we're continuing to investigate to determine the source of the issue. We'll provide another update within 60 minutes.

Customer experience: Customers hosted in the specified regions may be unable to access or use multiple core Snowflake services and features. Affected users may be unable to sign in, execute queries, or manage data.

Incident start time: 00:03 UTC September 27, 2025
Sep 27, 00:45 UTC
Sep 26, 2025

No incidents reported.

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