Monitoring - Current status: While our third-party cloud platform continues to monitor their service health following their mitigation actions, we have observed that the Snowflake service health has recovered as of 21:18 UTC. We're continuing to monitor to ensure our service remains healthy, and we recommend that customers who initiated their failover procedures should not fail back until we have confirmed with our third-party cloud platform that it is safe to do so.
Customer experience: Customers hosted in the specified regions may have been unable to access or use multiple core Snowflake services and features. Affected users may have been unable to sign in, execute queries, or manage data.
Incident start time: 07:20 UTC October 20, 2025
Incident end time: 21:18 UTC October 20, 2025
Preliminary root cause: A third-party cloud platform experienced networking issues, which caused access problems for Snowflake services and features impacting Snowflake customers hosted in the specified regions.
Oct 20, 2025 - 21:59 UTC
Update - Current status: Our third-party cloud platform is continuing to take action to mitigate the issue and rate throttling. Based on the current progress, we estimate that the Snowflake service should be recovered by approximately 21:30 UTC.
Customer experience: Customers hosted in the specified regions may be unable to access or use multiple core Snowflake services and features. Affected users may be unable to sign in, execute queries, or manage data.
ETA: We anticipate that the issue will be resolved by approximately 21:30 UTC. We recommend that customers who initiated their failover procedures should not fail back until our service has fully recovered within the impacted region.
Incident start time: 07:20 UTC October 20, 2025
Oct 20, 2025 - 20:31 UTC
Update - Current status: Our third-party cloud platform continues to see their service health recover, and they are continuing to address the rate throttling. Our service health metrics are beginning to show some signs of recovery, and we will continue to monitor to ensure this positive trend continues.
Customer experience: Customers hosted in the specified regions may be unable to access or use multiple core Snowflake services and features. Affected users may be unable to sign in, execute queries, or manage data.
ETA: While an exact ETA is not yet available, we'll provide an exact timeline as soon as possible. In the meantime, we recommend that affected customers using replication initiate their failover procedures for immediate relief.
Incident start time: 07:20 UTC October 20, 2025
Oct 20, 2025 - 20:17 UTC
Update - Current status: Our third-party cloud platform continues to see their service health recovering due to their mitigations, and actions to address the rate throttling impacting Snowflake's services are ongoing. We are continuing to monitor as these actions progress to ensure Snowflake's services recover.
Customer experience: Customers hosted in the specified regions may be unable to access or use multiple core Snowflake services and features. Affected users may be unable to sign in, execute queries, or manage data.
ETA: While an exact ETA is not yet available, we'll provide an exact timeline as soon as possible. In the meantime, we recommend that affected customers using replication initiate their failover procedures for immediate relief.
Incident start time: 07:20 UTC October 20, 2025
Oct 20, 2025 - 19:12 UTC
Update - Current status: Our third-party cloud platform continues to observe their service health following their latest mitigation actions, and they have reported ongoing signs of recovery. In parallel, they're taking additional measures to address the rate throttling impacting Snowflake's services.
Customer experience: Customers hosted in the specified regions may be unable to access or use multiple core Snowflake services and features. Affected users may be unable to sign in, execute queries, or manage data.
ETA: While an exact ETA is not yet available, we'll provide an exact timeline as soon as possible. In the meantime, we recommend that affected customers using replication initiate their failover procedures for immediate relief.
Incident start time: 07:20 UTC October 20, 2025
Oct 20, 2025 - 18:00 UTC
Update - Current status: We are closely monitoring as our third-party cloud platform continues to observe their service health following their latest mitigation actions. While they report initial signs of recovery due to these steps, they are assessing additional measures to address the rate throttling impacting Snowflake's services.
Customer experience: Customers hosted in the specified regions may be unable to access or use multiple core Snowflake services and features. Affected users may be unable to sign in, execute queries, or manage data.
ETA: While an exact ETA is not yet available, we'll provide an exact timeline as soon as possible. In the meantime, we recommend that affected customers using replication initiate their failover procedures for immediate relief.
Incident start time: 07:20 UTC October 20, 2025
Oct 20, 2025 - 16:57 UTC
Update - Current status: Our third-party cloud platform has identified network connectivity issues and isolated their source. They are implementing mitigations, and we are continuing to monitor recovery progress.
Customer experience: Customers hosted in the specified regions may be unable to access or use multiple core Snowflake services and features. Affected users may be unable to sign in, execute queries, or manage data.
ETA: While an exact ETA is not yet available, we'll provide an exact timeline as soon as possible. In the meantime, we recommend that affected customers using replication initiate their failover procedures for immediate relief.
Incident start time: 07:20 UTC October 20, 2025
Oct 20, 2025 - 15:59 UTC
Update - Current status: While our telemetry shows early signs of improvement, we are continuing to monitor the third-party service provider's recovery progress, and we'll provide another update within 60 minutes.
Customer experience: Customers hosted in the specified regions may be unable to access or use multiple core Snowflake services and features. Affected users may be unable to sign in, execute queries, or manage data.
ETA: While an exact ETA is not yet available, we'll provide an exact timeline as soon as possible. In the meantime, we recommend that affected customers using replication initiate their failover procedures for immediate relief.
Incident start time: 07:20 UTC October 20, 2025
Oct 20, 2025 - 14:54 UTC
Update - Current status: Our third-party cloud platform implemented a mitigation and is in the process of recovery. However, services continue to be impacted due to third-party service provider backlog, capacity issues, and imposed rate limiting, with the largest impact observed in virtual warehouse management and Snowsight usage. We'll provide another update within 60 minutes.
Customer experience: Customers hosted in the specified regions may be unable to access or use multiple core Snowflake services and features. Affected users may be unable to sign in, execute queries, or manage data.
ETA: An ETA is not yet available. We'll provide one as soon as possible. In the meantime, we recommend that affected customers using replication initiate their failover procedures.
Incident start time: 07:20 UTC October 20, 2025
Oct 20, 2025 - 13:47 UTC
Update - Current status: Our third-party cloud platform implemented a mitigation and is in the process of recovery, which we are also seeing signs of. However, services continue to be impacted due to third-party service provider backlog and capacity issues, with the largest impact observed in virtual warehouse management. We'll provide another update within 60 minutes.
Customer experience: Customers hosted in the specified regions may experience intermittent delays or failures when accessing or using Snowflake services and features. This may include slower query execution, intermittent availability, or limited feature functionality.
ETA: An ETA is not yet available. We'll provide one as soon as possible. In the meantime, we recommend that affected customers using replication initiate their failover procedures.
Incident start time: 07:20 UTC October 20, 2025
Oct 20, 2025 - 13:22 UTC
Update - Current status: Our third-party cloud platform implemented a mitigation and is in the process of recovery, which we are also seeing signs of. However, services continue to be impacted due to third-party service provider backlog and capacity issues, with the largest impact observed in virtual warehouse management. We'll provide another update within 60 minutes.
Customer experience: Customers hosted in the specified regions may experience intermittent delays or failures when accessing or using Snowflake services and features. This may include slower query execution, intermittent availability, or limited feature functionality.
ETA: An ETA is not yet available. We'll provide one as soon as possible. In the meantime, we recommend that affected customers using replication initiate their failover procedures.
Incident start time: 07:20 UTC October 20, 2025
Oct 20, 2025 - 12:45 UTC
Update - Current status: Our third-party cloud platform implemented a mitigation and is in the process of recovery, which we are also seeing signs of. However, services continue to be impacted due to third-party service provider backlog, with the largest impact observed in virtual warehouse management. We'll provide another update within 60 minutes.
Customer experience: Customers hosted in the specified regions may experience intermittent delays or failures when accessing or using Snowflake services and features. This may include slower query execution, intermittent availability, or limited feature functionality.
ETA: An ETA is not yet available. We'll provide one as soon as possible. In the meantime, we recommend that affected customers using replication initiate their failover procedures.
Incident start time: 07:20 UTC October 20, 2025
Oct 20, 2025 - 11:48 UTC
Update - Current status: Our third-party cloud platform implemented a mitigation and is in the process of recovery, which we are also seeing signs of. However, services continue to be impacted due to third-party service provider backlog, with the largest impact observed in virtual warehouse management. We'll provide another update within 60 minutes.
Customer experience: Customers hosted in the specified regions may experience intermittent delays or failures when accessing or using Snowflake services and features. This may include slower query execution, intermittent availability, or limited feature functionality.
ETA: An ETA is not yet available. We'll provide one as soon as possible. In the meantime, we recommend that affected customers using replication initiate their failover procedures.
Incident start time: 07:20 UTC October 20, 2025
Oct 20, 2025 - 11:17 UTC
Update - Current status: Our third-party cloud platform implemented a mitigation, and we are slowly seeing signs of recovery. However, services continue to be impacted. We'll provide another update within 60 minutes.
Customer experience: Customers hosted in the specified regions may experience intermittent delays or failures when accessing or using Snowflake services and features. This may include slower query execution, intermittent availability, or limited feature functionality.
ETA: An ETA is not yet available. We'll provide one as soon as possible. In the meantime, we recommend that affected customers using replication initiate their failover procedures.
Incident start time: 07:20 UTC October 20, 2025
Oct 20, 2025 - 10:25 UTC
Update - Current status: We're continuing to coordinate with our third-party cloud platform to develop and implement a fix to restore service. We'll provide another update within 60 minutes.
Customer experience: Customers hosted in the specified regions may experience intermittent delays or failures when accessing or using Snowflake services and features. This may include slower query execution, intermittent availability, or limited feature functionality.
ETA: An ETA is not yet available. We'll provide one as soon as possible. In the meantime, we recommend that affected customers using replication initiate their failover procedures.
Incident start time: 07:20 UTC October 20, 2025
Oct 20, 2025 - 09:28 UTC
Identified - Current status: We've identified an issue with a third-party cloud platform, and we're coordinating with the provider to develop and implement a fix to restore service. We'll provide another update within 60 minutes.
Customer experience: Customers hosted in the specified regions may experience intermittent delays or failures when accessing or using Snowflake services and features. This may include slower query execution, intermittent availability, or limited feature functionality.
ETA: An ETA is not yet available. We'll provide one as soon as possible. In the meantime, we recommend that affected customers using replication initiate their failover procedures.
Incident start time: 07:20 UTC October 20, 2025
Oct 20, 2025 - 08:36 UTC