Update - Current status: Our third-party cloud platform continues to see their service health recovering due to their mitigations, and actions to address the rate throttling impacting Snowflake's services are ongoing. We are continuing to monitor as these actions progress to ensure Snowflake's services recover.
Customer experience: Customers hosted in the specified regions may be unable to access or use multiple core Snowflake services and features. Affected users may be unable to sign in, execute queries, or manage data.
ETA: While an exact ETA is not yet available, we'll provide an exact timeline as soon as possible. In the meantime, we recommend that affected customers using replication initiate their failover procedures for immediate relief.
Incident start time: 07:20 UTC October 20, 2025
Oct 20, 2025 - 19:12 UTC
Update - Current status: Our third-party cloud platform continues to observe their service health following their latest mitigation actions, and they have reported ongoing signs of recovery. In parallel, they're taking additional measures to address the rate throttling impacting Snowflake's services.
Customer experience: Customers hosted in the specified regions may be unable to access or use multiple core Snowflake services and features. Affected users may be unable to sign in, execute queries, or manage data.
ETA: While an exact ETA is not yet available, we'll provide an exact timeline as soon as possible. In the meantime, we recommend that affected customers using replication initiate their failover procedures for immediate relief.
Incident start time: 07:20 UTC October 20, 2025
Oct 20, 2025 - 18:00 UTC
Update - Current status: We are closely monitoring as our third-party cloud platform continues to observe their service health following their latest mitigation actions. While they report initial signs of recovery due to these steps, they are assessing additional measures to address the rate throttling impacting Snowflake's services.
Customer experience: Customers hosted in the specified regions may be unable to access or use multiple core Snowflake services and features. Affected users may be unable to sign in, execute queries, or manage data.
ETA: While an exact ETA is not yet available, we'll provide an exact timeline as soon as possible. In the meantime, we recommend that affected customers using replication initiate their failover procedures for immediate relief.
Incident start time: 07:20 UTC October 20, 2025
Oct 20, 2025 - 16:57 UTC
Update - Current status: Our third-party cloud platform has identified network connectivity issues and isolated their source. They are implementing mitigations, and we are continuing to monitor recovery progress.
Customer experience: Customers hosted in the specified regions may be unable to access or use multiple core Snowflake services and features. Affected users may be unable to sign in, execute queries, or manage data.
ETA: While an exact ETA is not yet available, we'll provide an exact timeline as soon as possible. In the meantime, we recommend that affected customers using replication initiate their failover procedures for immediate relief.
Incident start time: 07:20 UTC October 20, 2025
Oct 20, 2025 - 15:59 UTC
Update - Current status: While our telemetry shows early signs of improvement, we are continuing to monitor the third-party service provider's recovery progress, and we'll provide another update within 60 minutes.
Customer experience: Customers hosted in the specified regions may be unable to access or use multiple core Snowflake services and features. Affected users may be unable to sign in, execute queries, or manage data.
ETA: While an exact ETA is not yet available, we'll provide an exact timeline as soon as possible. In the meantime, we recommend that affected customers using replication initiate their failover procedures for immediate relief.
Incident start time: 07:20 UTC October 20, 2025
Oct 20, 2025 - 14:54 UTC
Update - Current status: Our third-party cloud platform implemented a mitigation and is in the process of recovery. However, services continue to be impacted due to third-party service provider backlog, capacity issues, and imposed rate limiting, with the largest impact observed in virtual warehouse management and Snowsight usage. We'll provide another update within 60 minutes.
Customer experience: Customers hosted in the specified regions may be unable to access or use multiple core Snowflake services and features. Affected users may be unable to sign in, execute queries, or manage data.
ETA: An ETA is not yet available. We'll provide one as soon as possible. In the meantime, we recommend that affected customers using replication initiate their failover procedures.
Incident start time: 07:20 UTC October 20, 2025
Oct 20, 2025 - 13:47 UTC
Update - Current status: Our third-party cloud platform implemented a mitigation and is in the process of recovery, which we are also seeing signs of. However, services continue to be impacted due to third-party service provider backlog and capacity issues, with the largest impact observed in virtual warehouse management. We'll provide another update within 60 minutes.
Customer experience: Customers hosted in the specified regions may experience intermittent delays or failures when accessing or using Snowflake services and features. This may include slower query execution, intermittent availability, or limited feature functionality.
ETA: An ETA is not yet available. We'll provide one as soon as possible. In the meantime, we recommend that affected customers using replication initiate their failover procedures.
Incident start time: 07:20 UTC October 20, 2025
Oct 20, 2025 - 13:22 UTC
Update - Current status: Our third-party cloud platform implemented a mitigation and is in the process of recovery, which we are also seeing signs of. However, services continue to be impacted due to third-party service provider backlog and capacity issues, with the largest impact observed in virtual warehouse management. We'll provide another update within 60 minutes.
Customer experience: Customers hosted in the specified regions may experience intermittent delays or failures when accessing or using Snowflake services and features. This may include slower query execution, intermittent availability, or limited feature functionality.
ETA: An ETA is not yet available. We'll provide one as soon as possible. In the meantime, we recommend that affected customers using replication initiate their failover procedures.
Incident start time: 07:20 UTC October 20, 2025
Oct 20, 2025 - 12:45 UTC
Update - Current status: Our third-party cloud platform implemented a mitigation and is in the process of recovery, which we are also seeing signs of. However, services continue to be impacted due to third-party service provider backlog, with the largest impact observed in virtual warehouse management. We'll provide another update within 60 minutes.
Customer experience: Customers hosted in the specified regions may experience intermittent delays or failures when accessing or using Snowflake services and features. This may include slower query execution, intermittent availability, or limited feature functionality.
ETA: An ETA is not yet available. We'll provide one as soon as possible. In the meantime, we recommend that affected customers using replication initiate their failover procedures.
Incident start time: 07:20 UTC October 20, 2025
Oct 20, 2025 - 11:48 UTC
Update - Current status: Our third-party cloud platform implemented a mitigation and is in the process of recovery, which we are also seeing signs of. However, services continue to be impacted due to third-party service provider backlog, with the largest impact observed in virtual warehouse management. We'll provide another update within 60 minutes.
Customer experience: Customers hosted in the specified regions may experience intermittent delays or failures when accessing or using Snowflake services and features. This may include slower query execution, intermittent availability, or limited feature functionality.
ETA: An ETA is not yet available. We'll provide one as soon as possible. In the meantime, we recommend that affected customers using replication initiate their failover procedures.
Incident start time: 07:20 UTC October 20, 2025
Oct 20, 2025 - 11:17 UTC
Update - Current status: Our third-party cloud platform implemented a mitigation, and we are slowly seeing signs of recovery. However, services continue to be impacted. We'll provide another update within 60 minutes.
Customer experience: Customers hosted in the specified regions may experience intermittent delays or failures when accessing or using Snowflake services and features. This may include slower query execution, intermittent availability, or limited feature functionality.
ETA: An ETA is not yet available. We'll provide one as soon as possible. In the meantime, we recommend that affected customers using replication initiate their failover procedures.
Incident start time: 07:20 UTC October 20, 2025
Oct 20, 2025 - 10:25 UTC
Update - Current status: We're continuing to coordinate with our third-party cloud platform to develop and implement a fix to restore service. We'll provide another update within 60 minutes.
Customer experience: Customers hosted in the specified regions may experience intermittent delays or failures when accessing or using Snowflake services and features. This may include slower query execution, intermittent availability, or limited feature functionality.
ETA: An ETA is not yet available. We'll provide one as soon as possible. In the meantime, we recommend that affected customers using replication initiate their failover procedures.
Incident start time: 07:20 UTC October 20, 2025
Oct 20, 2025 - 09:28 UTC
Identified - Current status: We've identified an issue with a third-party cloud platform, and we're coordinating with the provider to develop and implement a fix to restore service. We'll provide another update within 60 minutes.
Customer experience: Customers hosted in the specified regions may experience intermittent delays or failures when accessing or using Snowflake services and features. This may include slower query execution, intermittent availability, or limited feature functionality.
ETA: An ETA is not yet available. We'll provide one as soon as possible. In the meantime, we recommend that affected customers using replication initiate their failover procedures.
Incident start time: 07:20 UTC October 20, 2025
Oct 20, 2025 - 08:36 UTC